--- _id: '11767' abstract: - lang: eng text: This paper tells the story of the design of a command-based speech interface for a voice mail system. Speech recognition was integrated in the voice mail system in order to allow the remote interrogation of messages in a speech-only dialogue. Our design goal was that consumers would perceive voice control as a clear benefit versus touch-tone control. It is shown how the speech interface was designed in a top-down approach. We started with a concept development and tested it by means of a Wizard-of-Oz simulation. After refining the concept in parallel design, the design was implemented in a high-fidelity prototype. By means of qualitative user testing it was improved in three iteration steps. We verified the achievement of our design goal with tests in two countries author: - first_name: Stephan full_name: Gamm, Stephan last_name: Gamm - first_name: Reinhold full_name: Haeb-Umbach, Reinhold id: '242' last_name: Haeb-Umbach - first_name: Detlev full_name: Langmann, Detlev last_name: Langmann citation: ama: 'Gamm S, Haeb-Umbach R, Langmann D. Findings with the Design of a Command-Based Speech Interface for a Voice Mail System. In: IEEE Workshop on Interactive Voice Technology for Telecommunications Applications. ; 1996.' apa: Gamm, S., Haeb-Umbach, R., & Langmann, D. (1996). Findings with the Design of a Command-Based Speech Interface for a Voice Mail System. In IEEE Workshop on Interactive Voice Technology for Telecommunications Applications. bibtex: '@inproceedings{Gamm_Haeb-Umbach_Langmann_1996, title={Findings with the Design of a Command-Based Speech Interface for a Voice Mail System}, booktitle={IEEE Workshop on Interactive Voice Technology for Telecommunications Applications}, author={Gamm, Stephan and Haeb-Umbach, Reinhold and Langmann, Detlev}, year={1996} }' chicago: Gamm, Stephan, Reinhold Haeb-Umbach, and Detlev Langmann. “Findings with the Design of a Command-Based Speech Interface for a Voice Mail System.” In IEEE Workshop on Interactive Voice Technology for Telecommunications Applications, 1996. ieee: S. Gamm, R. Haeb-Umbach, and D. Langmann, “Findings with the Design of a Command-Based Speech Interface for a Voice Mail System,” in IEEE Workshop on Interactive Voice Technology for Telecommunications Applications, 1996. mla: Gamm, Stephan, et al. “Findings with the Design of a Command-Based Speech Interface for a Voice Mail System.” IEEE Workshop on Interactive Voice Technology for Telecommunications Applications, 1996. short: 'S. Gamm, R. Haeb-Umbach, D. Langmann, in: IEEE Workshop on Interactive Voice Technology for Telecommunications Applications, 1996.' date_created: 2019-07-12T05:27:52Z date_updated: 2022-01-06T06:51:08Z department: - _id: '54' language: - iso: eng main_file_link: - open_access: '1' url: https://groups.uni-paderborn.de/nt/pubs/1996/Workshop_1996__Haeb_paper.pdf oa: '1' publication: IEEE Workshop on Interactive Voice Technology for Telecommunications Applications status: public title: Findings with the Design of a Command-Based Speech Interface for a Voice Mail System type: conference user_id: '44006' year: '1996' ...