{"publication_identifier":{"issn":["0148-2963"]},"date_updated":"2022-01-06T06:51:29Z","citation":{"apa":"Wünderlich, N. V., Hogreve, J., Chowdhury, I. N., Fleischer, H., Mousavi, S., Rötzmeier-Keuper, J., &#38; Sousa, R. (2019). Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys. <i>Journal of Business Research</i>. <a href=\"https://doi.org/10.1016/j.jbusres.2019.07.027\">https://doi.org/10.1016/j.jbusres.2019.07.027</a>","mla":"Wünderlich, Nancy V., et al. “Overcoming Vulnerability: Channel Design Strategies to Alleviate Vulnerability Perceptions in Customer Journeys.” <i>Journal of Business Research</i>, 2019, doi:<a href=\"https://doi.org/10.1016/j.jbusres.2019.07.027\">10.1016/j.jbusres.2019.07.027</a>.","ieee":"N. V. Wünderlich <i>et al.</i>, “Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys,” <i>Journal of Business Research</i>, 2019.","bibtex":"@article{Wünderlich_Hogreve_Chowdhury_Fleischer_Mousavi_Rötzmeier-Keuper_Sousa_2019, title={Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys}, DOI={<a href=\"https://doi.org/10.1016/j.jbusres.2019.07.027\">10.1016/j.jbusres.2019.07.027</a>}, journal={Journal of Business Research}, author={Wünderlich, Nancy V. and Hogreve, Jens and Chowdhury, Ilma Nur and Fleischer, Hannes and Mousavi, Sahar and Rötzmeier-Keuper, Julia and Sousa, Rui}, year={2019} }","short":"N.V. Wünderlich, J. Hogreve, I.N. Chowdhury, H. Fleischer, S. Mousavi, J. Rötzmeier-Keuper, R. Sousa, Journal of Business Research (2019).","ama":"Wünderlich NV, Hogreve J, Chowdhury IN, et al. Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys. <i>Journal of Business Research</i>. 2019. doi:<a href=\"https://doi.org/10.1016/j.jbusres.2019.07.027\">10.1016/j.jbusres.2019.07.027</a>","chicago":"Wünderlich, Nancy V., Jens Hogreve, Ilma Nur Chowdhury, Hannes Fleischer, Sahar Mousavi, Julia Rötzmeier-Keuper, and Rui Sousa. “Overcoming Vulnerability: Channel Design Strategies to Alleviate Vulnerability Perceptions in Customer Journeys.” <i>Journal of Business Research</i>, 2019. <a href=\"https://doi.org/10.1016/j.jbusres.2019.07.027\">https://doi.org/10.1016/j.jbusres.2019.07.027</a>."},"status":"public","doi":"10.1016/j.jbusres.2019.07.027","type":"journal_article","publication_status":"published","date_created":"2019-09-06T10:43:50Z","user_id":"24869","department":[{"_id":"181"}],"year":"2019","author":[{"full_name":"Wünderlich, Nancy V.","last_name":"Wünderlich","first_name":"Nancy V."},{"first_name":"Jens","last_name":"Hogreve","full_name":"Hogreve, Jens"},{"first_name":"Ilma Nur","last_name":"Chowdhury","full_name":"Chowdhury, Ilma Nur"},{"first_name":"Hannes","full_name":"Fleischer, Hannes","last_name":"Fleischer"},{"first_name":"Sahar","full_name":"Mousavi, Sahar","last_name":"Mousavi"},{"full_name":"Rötzmeier-Keuper, Julia","last_name":"Rötzmeier-Keuper","first_name":"Julia"},{"first_name":"Rui","full_name":"Sousa, Rui","last_name":"Sousa"}],"title":"Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys","publication":"Journal of Business Research","language":[{"iso":"eng"}],"_id":"13149"}