{"publication_status":"published","language":[{"iso":"eng"}],"publication":"Journal of Business Research","date_updated":"2022-01-06T06:51:29Z","type":"journal_article","doi":"10.1016/j.jbusres.2019.07.027","author":[{"last_name":"Wünderlich","full_name":"Wünderlich, Nancy V.","first_name":"Nancy V."},{"last_name":"Hogreve","full_name":"Hogreve, Jens","first_name":"Jens"},{"first_name":"Ilma Nur","full_name":"Chowdhury, Ilma Nur","last_name":"Chowdhury"},{"first_name":"Hannes","last_name":"Fleischer","full_name":"Fleischer, Hannes"},{"first_name":"Sahar","full_name":"Mousavi, Sahar","last_name":"Mousavi"},{"full_name":"Rötzmeier-Keuper, Julia","last_name":"Rötzmeier-Keuper","first_name":"Julia"},{"first_name":"Rui","last_name":"Sousa","full_name":"Sousa, Rui"}],"year":"2019","status":"public","date_created":"2019-09-06T10:43:50Z","citation":{"ieee":"N. V. Wünderlich <i>et al.</i>, “Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys,” <i>Journal of Business Research</i>, 2019.","ama":"Wünderlich NV, Hogreve J, Chowdhury IN, et al. Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys. <i>Journal of Business Research</i>. 2019. doi:<a href=\"https://doi.org/10.1016/j.jbusres.2019.07.027\">10.1016/j.jbusres.2019.07.027</a>","mla":"Wünderlich, Nancy V., et al. “Overcoming Vulnerability: Channel Design Strategies to Alleviate Vulnerability Perceptions in Customer Journeys.” <i>Journal of Business Research</i>, 2019, doi:<a href=\"https://doi.org/10.1016/j.jbusres.2019.07.027\">10.1016/j.jbusres.2019.07.027</a>.","apa":"Wünderlich, N. V., Hogreve, J., Chowdhury, I. N., Fleischer, H., Mousavi, S., Rötzmeier-Keuper, J., &#38; Sousa, R. (2019). Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys. <i>Journal of Business Research</i>. <a href=\"https://doi.org/10.1016/j.jbusres.2019.07.027\">https://doi.org/10.1016/j.jbusres.2019.07.027</a>","bibtex":"@article{Wünderlich_Hogreve_Chowdhury_Fleischer_Mousavi_Rötzmeier-Keuper_Sousa_2019, title={Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys}, DOI={<a href=\"https://doi.org/10.1016/j.jbusres.2019.07.027\">10.1016/j.jbusres.2019.07.027</a>}, journal={Journal of Business Research}, author={Wünderlich, Nancy V. and Hogreve, Jens and Chowdhury, Ilma Nur and Fleischer, Hannes and Mousavi, Sahar and Rötzmeier-Keuper, Julia and Sousa, Rui}, year={2019} }","chicago":"Wünderlich, Nancy V., Jens Hogreve, Ilma Nur Chowdhury, Hannes Fleischer, Sahar Mousavi, Julia Rötzmeier-Keuper, and Rui Sousa. “Overcoming Vulnerability: Channel Design Strategies to Alleviate Vulnerability Perceptions in Customer Journeys.” <i>Journal of Business Research</i>, 2019. <a href=\"https://doi.org/10.1016/j.jbusres.2019.07.027\">https://doi.org/10.1016/j.jbusres.2019.07.027</a>.","short":"N.V. Wünderlich, J. Hogreve, I.N. Chowdhury, H. Fleischer, S. Mousavi, J. Rötzmeier-Keuper, R. Sousa, Journal of Business Research (2019)."},"user_id":"24869","department":[{"_id":"181"}],"publication_identifier":{"issn":["0148-2963"]},"_id":"13149","title":"Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys"}