article published Nancy V. Wünderlich author Jens Hogreve author Ilma Nur Chowdhury author Hannes Fleischer author Sahar Mousavi author Julia Rötzmeier-Keuper author Rui Sousa author 181 department 2019 eng 0148-296310.1016/j.jbusres.2019.07.027 N. V. Wünderlich <i>et al.</i>, “Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys,” <i>Journal of Business Research</i>, 2019. Wünderlich, N. V., Hogreve, J., Chowdhury, I. N., Fleischer, H., Mousavi, S., Rötzmeier-Keuper, J., &#38; Sousa, R. (2019). Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys. <i>Journal of Business Research</i>. <a href="https://doi.org/10.1016/j.jbusres.2019.07.027">https://doi.org/10.1016/j.jbusres.2019.07.027</a> Wünderlich, Nancy V., et al. “Overcoming Vulnerability: Channel Design Strategies to Alleviate Vulnerability Perceptions in Customer Journeys.” <i>Journal of Business Research</i>, 2019, doi:<a href="https://doi.org/10.1016/j.jbusres.2019.07.027">10.1016/j.jbusres.2019.07.027</a>. @article{Wünderlich_Hogreve_Chowdhury_Fleischer_Mousavi_Rötzmeier-Keuper_Sousa_2019, title={Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys}, DOI={<a href="https://doi.org/10.1016/j.jbusres.2019.07.027">10.1016/j.jbusres.2019.07.027</a>}, journal={Journal of Business Research}, author={Wünderlich, Nancy V. and Hogreve, Jens and Chowdhury, Ilma Nur and Fleischer, Hannes and Mousavi, Sahar and Rötzmeier-Keuper, Julia and Sousa, Rui}, year={2019} } N.V. Wünderlich, J. Hogreve, I.N. Chowdhury, H. Fleischer, S. Mousavi, J. Rötzmeier-Keuper, R. Sousa, Journal of Business Research (2019). Wünderlich NV, Hogreve J, Chowdhury IN, et al. Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys. <i>Journal of Business Research</i>. 2019. doi:<a href="https://doi.org/10.1016/j.jbusres.2019.07.027">10.1016/j.jbusres.2019.07.027</a> Wünderlich, Nancy V., Jens Hogreve, Ilma Nur Chowdhury, Hannes Fleischer, Sahar Mousavi, Julia Rötzmeier-Keuper, and Rui Sousa. “Overcoming Vulnerability: Channel Design Strategies to Alleviate Vulnerability Perceptions in Customer Journeys.” <i>Journal of Business Research</i>, 2019. <a href="https://doi.org/10.1016/j.jbusres.2019.07.027">https://doi.org/10.1016/j.jbusres.2019.07.027</a>. 131492019-09-06T10:43:50Z2022-01-06T06:51:29Z