@inproceedings{13586,
  author       = {{Seutter, Janina and Neumann, Jürgen}},
  booktitle    = {{Proceedings of the 40th International Conference on Information Systems (ICIS)}},
  location     = {{Munich, Germany}},
  title        = {{{Head over Feels? Differences in Online Rating Behavior for Utilitarian and Hedonic Service Aspects}}},
  year         = {{2019}},
}