---
res:
  bibo_abstract:
  - "Purpose\r\nThe purpose of this paper is to identify strategic options and challenges
    that arise when an industrial firm moves from providing smart service toward providing
    a platform.\r\n\r\nDesign/methodology/approach\r\nThis conceptual study takes
    on a multidisciplinary research perspective that integrates concepts, theories
    and insights from service management and marketing, information systems and platform
    economics.\r\n\r\nFindings\r\nThe paper outlines three platform types – smart
    data platform, smart product platform and matching platform – as strategic options
    for firms that wish to evolve from smart service providers to platform providers.\r\n\r\nResearch
    limitations/implications\r\nInvestigating smart service platforms calls for launching
    interdisciplinary research initiatives. Promising research avenues are outlined
    to span boundaries that separate different research disciplines today.\r\n\r\nPractical
    implications\r\nManaging a successful transition from providing smart service
    toward providing a platform requires making significant investments in IT, platform-related
    capabilities and skills, as well as implement new approaches toward relationship
    management and brand-building.\r\n\r\nOriginality/value\r\nThe findings described
    in this paper are valuable to researchers in multiple disciplines seeking to develop
    and to justify theory related to platforms in industrial scenarios.@eng"
  bibo_authorlist:
  - foaf_Person:
      foaf_givenName: Daniel
      foaf_name: Beverungen, Daniel
      foaf_surname: Beverungen
      foaf_workInfoHomepage: http://www.librecat.org/personId=59677
  - foaf_Person:
      foaf_givenName: Dennis
      foaf_name: Kundisch, Dennis
      foaf_surname: Kundisch
      foaf_workInfoHomepage: http://www.librecat.org/personId=21117
  - foaf_Person:
      foaf_givenName: Nancy
      foaf_name: Wünderlich, Nancy
      foaf_surname: Wünderlich
      foaf_workInfoHomepage: http://www.librecat.org/personId=36392
  bibo_doi: 10.1108/JOSM-03-2020-0066
  bibo_issue: '4'
  bibo_volume: 32
  dct_date: 2021^xs_gYear
  dct_isPartOf:
  - http://id.crossref.org/issn/507-532
  dct_language: eng
  dct_publisher: Emerald Insight@
  dct_subject:
  - Smart service
  - Platform
  - Interdisciplinary research
  - Manufacturing company
  - Smart service provider
  - Platform economics
  - Information systems
  - Multi-sided markets
  - Business-to-business (B2B) markets
  dct_title: 'Transforming into a Platform Provider: Strategic Options for Industrial
    Smart Service Providers@'
...