[{"year":"2017","title":"Effektives Customer Relationship Management","status":"public","author":[{"first_name":" Stefan ","last_name":"Helmke","full_name":"Helmke,  Stefan "},{"first_name":"Matthias","last_name":"Uebel","full_name":"Uebel, Matthias"},{"last_name":"Dangelmaier","first_name":"Wilhelm","full_name":"Dangelmaier, Wilhelm"}],"date_updated":"2022-01-06T06:56:57Z","publisher":"Springer-Gabler","_id":"25254","language":[{"iso":"eng"}],"edition":"6","user_id":"71124","citation":{"ama":"Helmke  Stefan , Uebel M, Dangelmaier W. <i>Effektives Customer Relationship Management</i>. 6th ed. Springer-Gabler; 2017.","bibtex":"@book{Helmke_Uebel_Dangelmaier_2017, edition={6}, title={Effektives Customer Relationship Management}, publisher={Springer-Gabler}, author={Helmke,  Stefan  and Uebel, Matthias and Dangelmaier, Wilhelm}, year={2017} }","mla":"Helmke,  Stefan , et al. <i>Effektives Customer Relationship Management</i>. 6th ed., Springer-Gabler, 2017.","chicago":"Helmke,  Stefan , Matthias Uebel, and Wilhelm Dangelmaier. <i>Effektives Customer Relationship Management</i>. 6th ed. Springer-Gabler, 2017.","short":"Stefan  Helmke, M. Uebel, W. Dangelmaier, Effektives Customer Relationship Management, 6th ed., Springer-Gabler, 2017.","apa":"Helmke,  Stefan , Uebel, M., &#38; Dangelmaier, W. (2017). <i>Effektives Customer Relationship Management</i> (6th ed.). Springer-Gabler.","ieee":"Stefan  Helmke, M. Uebel, and W. Dangelmaier, <i>Effektives Customer Relationship Management</i>, 6th ed. Springer-Gabler, 2017."},"date_created":"2021-10-02T15:46:35Z","type":"book","department":[{"_id":"671"}]}]