{"department":[{"_id":"671"}],"date_updated":"2022-01-06T06:56:57Z","user_id":"71124","citation":{"short":"Stefan Helmke, M. Uebel, W. Dangelmaier, Effektives Customer Relationship Management, 6th ed., Springer-Gabler, 2017.","ama":"Helmke Stefan , Uebel M, Dangelmaier W. Effektives Customer Relationship Management. 6th ed. Springer-Gabler; 2017.","chicago":"Helmke, Stefan , Matthias Uebel, and Wilhelm Dangelmaier. Effektives Customer Relationship Management. 6th ed. Springer-Gabler, 2017.","ieee":"Stefan Helmke, M. Uebel, and W. Dangelmaier, Effektives Customer Relationship Management, 6th ed. Springer-Gabler, 2017.","bibtex":"@book{Helmke_Uebel_Dangelmaier_2017, edition={6}, title={Effektives Customer Relationship Management}, publisher={Springer-Gabler}, author={Helmke, Stefan and Uebel, Matthias and Dangelmaier, Wilhelm}, year={2017} }","apa":"Helmke, Stefan , Uebel, M., & Dangelmaier, W. (2017). Effektives Customer Relationship Management (6th ed.). Springer-Gabler.","mla":"Helmke, Stefan , et al. Effektives Customer Relationship Management. 6th ed., Springer-Gabler, 2017."},"publisher":"Springer-Gabler","language":[{"iso":"eng"}],"_id":"25254","status":"public","edition":"6","year":"2017","author":[{"last_name":"Helmke","full_name":"Helmke, Stefan ","first_name":" Stefan "},{"first_name":"Matthias","last_name":"Uebel","full_name":"Uebel, Matthias"},{"first_name":"Wilhelm","full_name":"Dangelmaier, Wilhelm","last_name":"Dangelmaier"}],"type":"book","date_created":"2021-10-02T15:46:35Z","title":"Effektives Customer Relationship Management"}