{"_id":"25824","status":"public","date_created":"2021-10-07T19:13:57Z","publication_status":"published","year":"2012","author":[{"first_name":"Stefan","last_name":"Helmke, Stefan","full_name":"Helmke, Stefan, Stefan"},{"first_name":"Matthias","full_name":"Uebel, Matthias","last_name":"Uebel"},{"full_name":"Dangelmaier, Wilhelm","last_name":"Dangelmaier","first_name":"Wilhelm"}],"user_id":"71124","citation":{"apa":"Helmke, Stefan, S., Uebel, M., &#38; Dangelmaier, W. (2012). <i>Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation</i> (5th ed.). Springer.","mla":"Helmke, Stefan, Stefan, et al. <i>Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation</i>. 5th ed., Springer, 2012.","chicago":"Helmke, Stefan, Stefan, Matthias Uebel, and Wilhelm Dangelmaier. <i>Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation</i>. 5th ed. Springer, 2012.","bibtex":"@book{Helmke, Stefan_Uebel_Dangelmaier_2012, edition={5}, title={Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation}, publisher={Springer}, author={Helmke, Stefan, Stefan and Uebel, Matthias and Dangelmaier, Wilhelm}, year={2012} }","ieee":"S. Helmke, Stefan, M. Uebel, and W. Dangelmaier, <i>Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation</i>, 5th ed. Springer, 2012.","ama":"Helmke, Stefan S, Uebel M, Dangelmaier W. <i>Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation</i>. 5th ed. Springer; 2012.","short":"S. Helmke, Stefan, M. Uebel, W. Dangelmaier, Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation, 5th ed., Springer, 2012."},"publisher":"Springer","type":"book","department":[{"_id":"671"}],"edition":"5","language":[{"iso":"eng"}],"date_updated":"2022-01-25T18:19:37Z","title":"Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation"}