{"citation":{"chicago":"Helmke, Stefan, Stefan, Matthias Uebel, and Wilhelm Dangelmaier. Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation. 5th ed. Springer, 2012.","bibtex":"@book{Helmke, Stefan_Uebel_Dangelmaier_2012, edition={5}, title={Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation}, publisher={Springer}, author={Helmke, Stefan, Stefan and Uebel, Matthias and Dangelmaier, Wilhelm}, year={2012} }","ieee":"S. Helmke, Stefan, M. Uebel, and W. Dangelmaier, Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation, 5th ed. Springer, 2012.","mla":"Helmke, Stefan, Stefan, et al. Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation. 5th ed., Springer, 2012.","short":"S. Helmke, Stefan, M. Uebel, W. Dangelmaier, Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation, 5th ed., Springer, 2012.","ama":"Helmke, Stefan S, Uebel M, Dangelmaier W. Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation. 5th ed. Springer; 2012.","apa":"Helmke, Stefan, S., Uebel, M., & Dangelmaier, W. (2012). Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation (5th ed.). Springer."},"year":"2012","edition":"5","user_id":"71124","type":"book","title":"Effektives Customer Relationship Management: Instrumente - Einf{\\\"u}hrungskonzepte - Organisation","_id":"25824","publisher":"Springer","date_created":"2021-10-07T19:13:57Z","language":[{"iso":"eng"}],"department":[{"_id":"671"}],"date_updated":"2022-01-25T18:19:37Z","author":[{"full_name":"Helmke, Stefan, Stefan","first_name":"Stefan","last_name":"Helmke, Stefan"},{"full_name":"Uebel, Matthias","last_name":"Uebel","first_name":"Matthias"},{"full_name":"Dangelmaier, Wilhelm","first_name":"Wilhelm","last_name":"Dangelmaier"}],"status":"public","publication_status":"published"}