{"publication_status":"published","year":"2011","title":"Customer Interaction 2.0: Adopting Social Media as Customer Service Channel","department":[{"_id":"671"}],"language":[{"iso":"eng"}],"intvolume":" 2","citation":{"chicago":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” Journal of Advances in Information Technology (JAIT) 2, no. 4 (2011): 222–33.","ieee":"M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel,” Journal of Advances in Information Technology (JAIT), vol. 2, no. 4, pp. 222–233, 2011.","bibtex":"@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social Media as Customer Service Channel}, volume={2}, number={4}, journal={Journal of Advances in Information Technology (JAIT)}, author={Geierhos, Michaela}, year={2011}, pages={222–233} }","ama":"Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. Journal of Advances in Information Technology (JAIT). 2011;2(4):222-233.","apa":"Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. Journal of Advances in Information Technology (JAIT), 2(4), 222–233.","short":"M. Geierhos, Journal of Advances in Information Technology (JAIT) 2 (2011) 222–233.","mla":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” Journal of Advances in Information Technology (JAIT), vol. 2, no. 4, 2011, pp. 222–33."},"user_id":"71124","page":"222-233","status":"public","publication_identifier":{"issn":["1798-2340"]},"date_created":"2021-10-16T12:15:46Z","volume":2,"date_updated":"2022-01-25T18:16:40Z","author":[{"last_name":"Geierhos","first_name":"Michaela","id":"42496","orcid":"0000-0002-8180-5606","full_name":"Geierhos, Michaela"}],"_id":"26363","issue":"4","publication":"Journal of Advances in Information Technology (JAIT)","type":"journal_article"}