{"title":"Customer Interaction 2.0: Adopting Social Media as Customer Service Channel","user_id":"71124","volume":2,"publication_identifier":{"issn":["1798-2340"]},"publication_status":"published","status":"public","date_created":"2021-10-16T12:15:46Z","author":[{"last_name":"Geierhos","id":"42496","first_name":"Michaela","orcid":"0000-0002-8180-5606","full_name":"Geierhos, Michaela"}],"publication":"Journal of Advances in Information Technology (JAIT)","department":[{"_id":"671"}],"issue":"4","_id":"26363","date_updated":"2022-01-25T18:16:40Z","intvolume":" 2","type":"journal_article","year":"2011","citation":{"ieee":"M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel,” Journal of Advances in Information Technology (JAIT), vol. 2, no. 4, pp. 222–233, 2011.","short":"M. Geierhos, Journal of Advances in Information Technology (JAIT) 2 (2011) 222–233.","mla":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” Journal of Advances in Information Technology (JAIT), vol. 2, no. 4, 2011, pp. 222–33.","bibtex":"@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social Media as Customer Service Channel}, volume={2}, number={4}, journal={Journal of Advances in Information Technology (JAIT)}, author={Geierhos, Michaela}, year={2011}, pages={222–233} }","chicago":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” Journal of Advances in Information Technology (JAIT) 2, no. 4 (2011): 222–33.","ama":"Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. Journal of Advances in Information Technology (JAIT). 2011;2(4):222-233.","apa":"Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. Journal of Advances in Information Technology (JAIT), 2(4), 222–233."},"page":"222-233","language":[{"iso":"eng"}]}