--- res: bibo_authorlist: - foaf_Person: foaf_givenName: J{\"o}rg foaf_name: Schuster, J{\"o}rg foaf_surname: Schuster - foaf_Person: foaf_givenName: Yeong Su foaf_name: Lee, Yeong Su foaf_surname: Lee - foaf_Person: foaf_givenName: Despina foaf_name: Kobothanassi, Despina foaf_surname: Kobothanassi - foaf_Person: foaf_givenName: Matthias foaf_name: Bargel, Matthias foaf_surname: Bargel - foaf_Person: foaf_givenName: Michaela foaf_name: Geierhos, Michaela foaf_surname: Geierhos foaf_workInfoHomepage: http://www.librecat.org/personId=42496 orcid: 0000-0002-8180-5606 dct_date: 2011^xs_gYear dct_isPartOf: - http://id.crossref.org/issn/978-0-9564263-8-3 dct_language: eng dct_publisher: IEEE@ dct_title: SCM - A Simple, Modular and Flexible Customer Interaction Management System@ ...