{"date_updated":"2022-01-25T18:14:51Z","author":[{"first_name":"J{\\\"o}rg","last_name":"Schuster","full_name":"Schuster, J{\\\"o}rg"},{"first_name":"Yeong Su","full_name":"Lee, Yeong Su","last_name":"Lee"},{"full_name":"Kobothanassi, Despina","last_name":"Kobothanassi","first_name":"Despina"},{"first_name":"Matthias","last_name":"Bargel","full_name":"Bargel, Matthias"},{"full_name":"Geierhos, Michaela","last_name":"Geierhos","id":"42496","first_name":"Michaela","orcid":"0000-0002-8180-5606"}],"status":"public","publication_status":"published","conference":{"start_date":"2011-06-26","end_date":"2011-06-29"},"year":"2011","language":[{"iso":"eng"}],"publication_identifier":{"isbn":["978-0-9564263-8-3"]},"_id":"26376","type":"conference","page":"153-158","title":"SCM - A Simple, Modular and Flexible Customer Interaction Management System","date_created":"2021-10-16T17:40:01Z","publication":"Proceedings of the International Conference on Information Society (i-Society 2011)","department":[{"_id":"671"}],"user_id":"71124","place":"London, UK","citation":{"ieee":"J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM - A Simple, Modular and Flexible Customer Interaction Management System,” in <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>, 2011, pp. 153–158.","apa":"Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., &#38; Geierhos, M. (2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System. <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>, 153–158.","mla":"Schuster, J{\\\"o}rg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>, IEEE, 2011, pp. 153–58.","ama":"Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple, Modular and Flexible Customer Interaction Management System. In: <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>. IEEE; 2011:153-158.","chicago":"Schuster, J{\\\"o}rg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel, and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” In <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>, 153–58. London, UK: IEEE, 2011.","bibtex":"@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={London, UK}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management System}, booktitle={Proceedings of the International Conference on Information Society (i-Society 2011)}, publisher={IEEE}, author={Schuster, J{\\\"o}rg and Lee, Yeong Su and Kobothanassi, Despina and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158} }","short":"J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: Proceedings of the International Conference on Information Society (i-Society 2011), IEEE, London, UK, 2011, pp. 153–158."},"publisher":"IEEE"}