TY - CONF AU - Schuster, J{\"o}rg AU - Lee, Yeong Su AU - Kobothanassi, Despina AU - Bargel, Matthias AU - Geierhos, Michaela ID - 26376 SN - 978-0-9564263-8-3 T2 - Proceedings of the International Conference on Information Society (i-Society 2011) TI - SCM - A Simple, Modular and Flexible Customer Interaction Management System ER -