{"date_updated":"2022-01-25T18:14:52Z","_id":"26377","author":[{"id":"42496","first_name":"Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos","full_name":"Geierhos, Michaela"},{"full_name":"Lee, Yeong Su","first_name":"Yeong Su","last_name":"Lee"},{"first_name":"J{\\\"o}rg","last_name":" Schuster","full_name":" Schuster, J{\\\"o}rg"},{"last_name":"Kobothanass","first_name":"Despina ","full_name":"Kobothanass, Despina "},{"full_name":"Bargel, Matthias","last_name":"Bargel","first_name":"Matthias"}],"publisher":"ACM","year":"2011","citation":{"mla":"Geierhos, Michaela, et al. <i>A Social Media Customer Service</i>. ACM, 2011.","ieee":"M. Geierhos, Y. S. Lee, J.  Schuster, D. Kobothanass, and M. Bargel, “A Social Media Customer Service,” presented at the 22nd ACM Conference on Hypertext and Hypermedia. Poster Session, 2011.","short":"M. Geierhos, Y.S. Lee, J.  Schuster, D. Kobothanass, M. Bargel, in: ACM, Eindhoven, The Netherlands, 2011.","chicago":"Geierhos, Michaela, Yeong Su Lee, J{\\\"o}rg  Schuster, Despina  Kobothanass, and Matthias Bargel. “A Social Media Customer Service.” Eindhoven, The Netherlands: ACM, 2011.","apa":"Geierhos, M., Lee, Y. S.,  Schuster, J., Kobothanass, D., &#38; Bargel, M. (2011). <i>A Social Media Customer Service</i>. 22nd ACM Conference on Hypertext and Hypermedia. Poster Session.","bibtex":"@inproceedings{Geierhos_Lee_ Schuster_Kobothanass_Bargel_2011, place={Eindhoven, The Netherlands}, title={A Social Media Customer Service}, publisher={ACM}, author={Geierhos, Michaela and Lee, Yeong Su and  Schuster, J{\\\"o}rg and Kobothanass, Despina  and Bargel, Matthias}, year={2011} }","ama":"Geierhos M, Lee YS,  Schuster J, Kobothanass D, Bargel M. A Social Media Customer Service. In: ACM; 2011."},"department":[{"_id":"671"}],"date_created":"2021-10-16T17:44:21Z","user_id":"71124","place":"Eindhoven, The Netherlands","publication_status":"published","type":"conference","status":"public","conference":{"name":"22nd ACM Conference on Hypertext and Hypermedia. Poster Session","start_date":"2011-06-26","end_date":"2011-06-29"},"language":[{"iso":"eng"}],"title":"A Social Media Customer Service"}