{"citation":{"mla":"Becker, Jörg, et al. “Resolving Trade-Offs in Service Performance Benchmarking Using Data Envelopment Analysis.” <i>Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012</i>, 2012, p. Paper 56.","chicago":"Becker, Jörg, Daniel Beverungen, Dominic Breuker, and Hans Peter Rauer. “Resolving Trade-Offs in Service Performance Benchmarking Using Data Envelopment Analysis.” In <i>Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012</i>, Paper 56. Ho Chi Minh City, Vietnam, 2012.","short":"J. Becker, D. Beverungen, D. Breuker, H. Peter Rauer, in: Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.","ieee":"J. Becker, D. Beverungen, D. Breuker, and H. Peter Rauer, “Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis,” in <i>Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012</i>, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.","apa":"Becker, J., Beverungen, D., Breuker, D., &#38; Peter Rauer, H. (2012). Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In <i>Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012</i> (p. Paper 56). Ho Chi Minh City, Vietnam.","ama":"Becker J, Beverungen D, Breuker D, Peter Rauer H. Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In: <i>Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012</i>. Ho Chi Minh City, Vietnam; 2012:Paper 56.","bibtex":"@inproceedings{Becker_Beverungen_Breuker_Peter Rauer_2012, place={Ho Chi Minh City, Vietnam}, title={Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis}, booktitle={Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012}, author={Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Peter Rauer, Hans}, year={2012}, pages={Paper 56} }"},"_id":"3450","year":"2012","place":"Ho Chi Minh City, Vietnam","publication":"Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012","date_created":"2018-07-05T13:13:49Z","conference":{"name":"16th Pacific Asian Conference on Information Systems (PACIS) 2012","location":"Ho Chi Minh City, Vietnam"},"status":"public","author":[{"last_name":"Becker","first_name":"Jörg","full_name":"Becker, Jörg"},{"full_name":"Beverungen, Daniel","id":"59677","last_name":"Beverungen","first_name":"Daniel"},{"last_name":"Breuker","first_name":"Dominic","full_name":"Breuker, Dominic"},{"last_name":"Peter Rauer","first_name":"Hans","full_name":"Peter Rauer, Hans"}],"page":"Paper 56","user_id":"21671","type":"conference","date_updated":"2022-01-06T06:59:17Z","title":"Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis","extern":"1","department":[{"_id":"526"}]}