{"type":"journal_article","page":"63--79","date_created":"2018-07-06T12:12:23Z","title":"Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks","publication":"Lecture Notes in Informatics","issue":"INFORMATIK 2010 --- Business Process and Service Science --- Proceedings of ISSS and BPSC","author":[{"first_name":"Jörg","full_name":"Becker, Jörg","last_name":"Becker"},{"full_name":"Beverungen, Daniel","last_name":"Beverungen","first_name":"Daniel","id":"59677"},{"first_name":"Ralf","full_name":"Knackstedt, Ralf","last_name":"Knackstedt"},{"first_name":"Axel","last_name":"Winkelmann","full_name":"Winkelmann, Axel"}],"status":"public","date_updated":"2022-01-06T06:59:20Z","year":"2010","_id":"3505","extern":"1","department":[{"_id":"526"}],"user_id":"21671","citation":{"mla":"Becker, Jörg, et al. “Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks.” <i>Lecture Notes in Informatics</i>, no. INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC, 2010, pp. 63--79.","apa":"Becker, J., Beverungen, D., Knackstedt, R., &#38; Winkelmann, A. (2010). Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks. <i>Lecture Notes in Informatics</i>, (INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC), 63--79.","ieee":"J. Becker, D. Beverungen, R. Knackstedt, and A. Winkelmann, “Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks,” <i>Lecture Notes in Informatics</i>, no. INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC, pp. 63--79, 2010.","short":"J. Becker, D. Beverungen, R. Knackstedt, A. Winkelmann, Lecture Notes in Informatics (2010) 63--79.","chicago":"Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, and Axel Winkelmann. “Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks.” <i>Lecture Notes in Informatics</i>, no. INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC (2010): 63--79.","ama":"Becker J, Beverungen D, Knackstedt R, Winkelmann A. Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks. <i>Lecture Notes in Informatics</i>. 2010;(INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC):63--79.","bibtex":"@article{Becker_Beverungen_Knackstedt_Winkelmann_2010, title={Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks}, number={INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC}, journal={Lecture Notes in Informatics}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}, year={2010}, pages={63--79} }"}}