---
_id: '36877'
abstract:
- lang: eng
  text: 'The study explores differences between three user types in the top tweets
    about the 2015 “refugee crisis” in Germany and presents the results of a quantitative
    content analysis. All tweets with the keyword “Flüchtlinge” posted for a monthlong
    period following September 13, 2015, the day Germany decided to implement border
    controls, were collected (N = 763,752). The top 2,495 tweets according to number
    of retweets were selected for analysis. Differences between news media, public
    and private actor tweets in topics, tweet characteristics such as tone and opinion
    expression, links, and specific sentiments toward refugees were analyzed. We found
    strong differences between the tweets. Public actor tweets were the main source
    of positive sentiment toward refugees and the main information source on refugee
    support. News media tweets mostly reflected traditional journalistic norms of
    impartiality and objectivity, whereas private actor tweets were more diverse in
    sentiments toward refugees. '
author:
- first_name: Sanja
  full_name: Kapidzic, Sanja
  last_name: Kapidzic
- first_name: Felix
  full_name: Frey, Felix
  last_name: Frey
- first_name: Christoph
  full_name: Neuberger, Christoph
  last_name: Neuberger
- first_name: Stefan
  full_name: Stieglitz, Stefan
  last_name: Stieglitz
- first_name: Milad
  full_name: Mirbabaie, Milad
  id: '88691'
  last_name: Mirbabaie
citation:
  ama: 'Kapidzic S, Frey F, Neuberger C, Stieglitz S, Mirbabaie M. Crisis Communication
    on Twitter: Differences Between User Types in Top Tweets About the 2015 “Refugee
    Crisis” in Germany. <i>International Journal of Communication</i>. 2023;17(0).'
  apa: 'Kapidzic, S., Frey, F., Neuberger, C., Stieglitz, S., &#38; Mirbabaie, M.
    (2023). Crisis Communication on Twitter: Differences Between User Types in Top
    Tweets About the 2015 “Refugee Crisis” in Germany. <i>International Journal of
    Communication</i>, <i>17</i>(0).'
  bibtex: '@article{Kapidzic_Frey_Neuberger_Stieglitz_Mirbabaie_2023, title={Crisis
    Communication on Twitter: Differences Between User Types in Top Tweets About the
    2015 “Refugee Crisis” in Germany}, volume={17}, number={0}, journal={International
    Journal of Communication}, author={Kapidzic, Sanja and Frey, Felix and Neuberger,
    Christoph and Stieglitz, Stefan and Mirbabaie, Milad}, year={2023} }'
  chicago: 'Kapidzic, Sanja, Felix Frey, Christoph Neuberger, Stefan Stieglitz, and
    Milad Mirbabaie. “Crisis Communication on Twitter: Differences Between User Types
    in Top Tweets About the 2015 ‘Refugee Crisis’ in Germany.” <i>International Journal
    of Communication</i> 17, no. 0 (2023).'
  ieee: 'S. Kapidzic, F. Frey, C. Neuberger, S. Stieglitz, and M. Mirbabaie, “Crisis
    Communication on Twitter: Differences Between User Types in Top Tweets About the
    2015 ‘Refugee Crisis’ in Germany,” <i>International Journal of Communication</i>,
    vol. 17, no. 0, 2023.'
  mla: 'Kapidzic, Sanja, et al. “Crisis Communication on Twitter: Differences Between
    User Types in Top Tweets About the 2015 ‘Refugee Crisis’ in Germany.” <i>International
    Journal of Communication</i>, vol. 17, no. 0, 2023.'
  short: S. Kapidzic, F. Frey, C. Neuberger, S. Stieglitz, M. Mirbabaie, International
    Journal of Communication 17 (2023).
date_created: 2023-01-16T09:03:32Z
date_updated: 2023-01-16T09:04:01Z
intvolume: '        17'
issue: '0'
keyword:
- refugee crisis 2015
- Germany
- social media
- Twitter
- user types
language:
- iso: eng
publication: International Journal of Communication
publication_identifier:
  issn:
  - 1932-8036
status: public
title: 'Crisis Communication on Twitter: Differences Between User Types in Top Tweets
  About the 2015 “Refugee Crisis” in Germany'
type: journal_article
user_id: '77643'
volume: 17
year: '2023'
...