{"status":"public","language":[{"iso":"eng"}],"year":"2021","citation":{"mla":"Basyurt, Ali Sercan, et al. “Designing a Social Media Analytics Dashboard for Government Agency Crisis Communications.” <i>ACIS 2021 Proceedings</i>, 2021, doi:<a href=\"https://doi.org/10.48550/ARXIV.2202.05541\">10.48550/ARXIV.2202.05541</a>.","chicago":"Basyurt, Ali Sercan, Julian Marx, Stefan Stieglitz, and Milad Mirbabaie. “Designing a Social Media Analytics Dashboard for Government Agency Crisis Communications.” In <i>ACIS 2021 Proceedings</i>, 2021. <a href=\"https://doi.org/10.48550/ARXIV.2202.05541\">https://doi.org/10.48550/ARXIV.2202.05541</a>.","ieee":"A. S. Basyurt, J. Marx, S. Stieglitz, and M. Mirbabaie, “Designing a Social Media Analytics Dashboard for Government Agency Crisis Communications,” 2021, doi: <a href=\"https://doi.org/10.48550/ARXIV.2202.05541\">10.48550/ARXIV.2202.05541</a>.","bibtex":"@inproceedings{Basyurt_Marx_Stieglitz_Mirbabaie_2021, title={Designing a Social Media Analytics Dashboard for Government Agency Crisis Communications}, DOI={<a href=\"https://doi.org/10.48550/ARXIV.2202.05541\">10.48550/ARXIV.2202.05541</a>}, booktitle={ACIS 2021 Proceedings}, author={Basyurt, Ali Sercan and Marx, Julian and Stieglitz, Stefan and Mirbabaie, Milad}, year={2021} }","apa":"Basyurt, A. S., Marx, J., Stieglitz, S., &#38; Mirbabaie, M. (2021). Designing a Social Media Analytics Dashboard for Government Agency Crisis Communications. <i>ACIS 2021 Proceedings</i>. <a href=\"https://doi.org/10.48550/ARXIV.2202.05541\">https://doi.org/10.48550/ARXIV.2202.05541</a>","ama":"Basyurt AS, Marx J, Stieglitz S, Mirbabaie M. Designing a Social Media Analytics Dashboard for Government Agency Crisis Communications. In: <i>ACIS 2021 Proceedings</i>. ; 2021. doi:<a href=\"https://doi.org/10.48550/ARXIV.2202.05541\">10.48550/ARXIV.2202.05541</a>","short":"A.S. Basyurt, J. Marx, S. Stieglitz, M. Mirbabaie, in: ACIS 2021 Proceedings, 2021."},"date_updated":"2023-01-18T08:03:15Z","abstract":[{"text":"Social media have become a valuable source for extracting data about societal crises and an important outlet to disseminate official information. Government agencies are increasingly turning to social media to use it as a mouthpiece in times of crisis. Gaining intelligence through social media analytics, however, remains a challenge for government agencies, e.g. due to a lack of training and instruments. To mitigate this shortcoming, government agencies need tools that support them in analysing social media data for the public good. This paper presents a design science research approach that guides the development of a social media analytics dashboard for a regional government agency. Preliminary results from a workshop and the resulting design of a first prototype are reported. A user-friendly and responsive design that is secure, flexible, and quick in use could identified as requirements, as well as information display of regional discussion statistics, sentiment, and emerging topics.","lang":"eng"}],"user_id":"80546","type":"conference","author":[{"full_name":"Basyurt, Ali Sercan","last_name":"Basyurt","first_name":"Ali Sercan"},{"full_name":"Marx, Julian","last_name":"Marx","first_name":"Julian"},{"full_name":"Stieglitz, Stefan","last_name":"Stieglitz","first_name":"Stefan"},{"full_name":"Mirbabaie, Milad","last_name":"Mirbabaie","id":"88691","first_name":"Milad"}],"title":"Designing a Social Media Analytics Dashboard for Government Agency Crisis Communications","date_created":"2023-01-17T16:10:07Z","publication":"ACIS 2021 Proceedings","doi":"10.48550/ARXIV.2202.05541","_id":"37174"}