{"citation":{"ieee":"L. Steinhoff and M. M. Zondag, “Loyalty programs as travel companions: Complementary service features across customer journey stages,” <i>Journal of Business Research</i>, vol. 129, pp. 70–82, 2021, doi: <a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">10.1016/j.jbusres.2021.02.016</a>.","chicago":"Steinhoff, Lena, and Marcellis M. Zondag. “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages.” <i>Journal of Business Research</i> 129 (2021): 70–82. <a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">https://doi.org/10.1016/j.jbusres.2021.02.016</a>.","apa":"Steinhoff, L., &#38; Zondag, M. M. (2021). Loyalty programs as travel companions: Complementary service features across customer journey stages. <i>Journal of Business Research</i>, <i>129</i>, 70–82. <a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">https://doi.org/10.1016/j.jbusres.2021.02.016</a>","short":"L. Steinhoff, M.M. Zondag, Journal of Business Research 129 (2021) 70–82.","ama":"Steinhoff L, Zondag MM. Loyalty programs as travel companions: Complementary service features across customer journey stages. <i>Journal of Business Research</i>. 2021;129:70-82. doi:<a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">10.1016/j.jbusres.2021.02.016</a>","bibtex":"@article{Steinhoff_Zondag_2021, title={Loyalty programs as travel companions: Complementary service features across customer journey stages}, volume={129}, DOI={<a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">10.1016/j.jbusres.2021.02.016</a>}, journal={Journal of Business Research}, publisher={Elsevier BV}, author={Steinhoff, Lena and Zondag, Marcellis M.}, year={2021}, pages={70–82} }","mla":"Steinhoff, Lena, and Marcellis M. Zondag. “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages.” <i>Journal of Business Research</i>, vol. 129, Elsevier BV, 2021, pp. 70–82, doi:<a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">10.1016/j.jbusres.2021.02.016</a>."},"publication":"Journal of Business Research","extern":"1","doi":"10.1016/j.jbusres.2021.02.016","volume":129,"publication_identifier":{"issn":["0148-2963"]},"publisher":"Elsevier BV","author":[{"first_name":"Lena","full_name":"Steinhoff, Lena","last_name":"Steinhoff"},{"first_name":"Marcellis M.","full_name":"Zondag, Marcellis M.","last_name":"Zondag"}],"_id":"41313","page":"70-82","intvolume":"       129","date_created":"2023-01-31T15:38:01Z","date_updated":"2023-01-31T15:44:50Z","status":"public","title":"Loyalty programs as travel companions: Complementary service features across customer journey stages","year":"2021","type":"journal_article","language":[{"iso":"eng"}],"user_id":"4336","keyword":["Marketing"],"publication_status":"published"}