@inbook{4519,
  author       = {{Lüttenberg, Hedda and Wolf, Verena and Beverungen, Daniel}},
  booktitle    = {{Service Engineering}},
  isbn         = {{9783658209049}},
  pages        = {{31--49}},
  publisher    = {{Springer Fachmedien Wiesbaden}},
  title        = {{{Service (Systems) Engineering für die Produktion}}},
  doi          = {{10.1007/978-3-658-20905-6_3}},
  year         = {{2018}},
}