{"title":"Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services","publication":"Journal of Service Management Research","intvolume":"         6","language":[{"iso":"eng"}],"issue":"1","page":"2-27","date_updated":"2024-01-15T14:10:08Z","volume":6,"type":"journal_article","citation":{"bibtex":"@article{Steinhoff_Palmatier_Martin_Fox_Henderson_Saint Clair_Yan_Lee_Perko_Harmeling_2022, title={Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services}, volume={6}, DOI={<a href=\"https://doi.org/ 10.5771/2511-8676-2022-1-2\"> 10.5771/2511-8676-2022-1-2</a>}, number={1}, journal={Journal of Service Management Research}, author={Steinhoff, Lena and Palmatier, R. W. and Martin, K. D. and Fox, G. and Henderson, C. M. and Saint Clair, J. K. and Yan, S. and Lee, J.-Y. and Perko, T. and Harmeling, C. M.}, year={2022}, pages={2–27} }","apa":"Steinhoff, L., Palmatier, R. W., Martin, K. D., Fox, G., Henderson, C. M., Saint Clair, J. K., Yan, S., Lee, J.-Y., Perko, T., &#38; Harmeling, C. M. (2022). Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services. <i>Journal of Service Management Research</i>, <i>6</i>(1), 2–27. <a href=\"https://doi.org/ 10.5771/2511-8676-2022-1-2\">https://doi.org/ 10.5771/2511-8676-2022-1-2</a>","ieee":"L. Steinhoff <i>et al.</i>, “Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services,” <i>Journal of Service Management Research</i>, vol. 6, no. 1, pp. 2–27, 2022, doi: <a href=\"https://doi.org/ 10.5771/2511-8676-2022-1-2\"> 10.5771/2511-8676-2022-1-2</a>.","ama":"Steinhoff L, Palmatier RW, Martin KD, et al. Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services. <i>Journal of Service Management Research</i>. 2022;6(1):2-27. doi:<a href=\"https://doi.org/ 10.5771/2511-8676-2022-1-2\"> 10.5771/2511-8676-2022-1-2</a>","short":"L. Steinhoff, R.W. Palmatier, K.D. Martin, G. Fox, C.M. Henderson, J.K. Saint Clair, S. Yan, J.-Y. Lee, T. Perko, C.M. Harmeling, Journal of Service Management Research 6 (2022) 2–27.","mla":"Steinhoff, Lena, et al. “Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services.” <i>Journal of Service Management Research</i>, vol. 6, no. 1, 2022, pp. 2–27, doi:<a href=\"https://doi.org/ 10.5771/2511-8676-2022-1-2\"> 10.5771/2511-8676-2022-1-2</a>.","chicago":"Steinhoff, Lena, R. W. Palmatier, K. D. Martin, G. Fox, C. M. Henderson, J. K. Saint Clair, S. Yan, J.-Y. Lee, T. Perko, and C. M. Harmeling. “Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services.” <i>Journal of Service Management Research</i> 6, no. 1 (2022): 2–27. <a href=\"https://doi.org/ 10.5771/2511-8676-2022-1-2\">https://doi.org/ 10.5771/2511-8676-2022-1-2</a>."},"department":[{"_id":"733"}],"date_created":"2023-06-22T16:32:06Z","doi":" 10.5771/2511-8676-2022-1-2","publication_status":"published","_id":"45721","status":"public","author":[{"id":"4336","first_name":"Lena","last_name":"Steinhoff","full_name":"Steinhoff, Lena"},{"first_name":"R. W.","last_name":"Palmatier","full_name":"Palmatier, R. W."},{"first_name":"K. D.","full_name":"Martin, K. D.","last_name":"Martin"},{"last_name":"Fox","full_name":"Fox, G.","first_name":"G."},{"first_name":"C. M.","last_name":"Henderson","full_name":"Henderson, C. M."},{"first_name":"J. K.","last_name":"Saint Clair","full_name":"Saint Clair, J. K."},{"full_name":"Yan, S.","last_name":"Yan","first_name":"S."},{"first_name":"J.-Y.","last_name":"Lee","full_name":"Lee, J.-Y."},{"last_name":"Perko","full_name":"Perko, T.","first_name":"T."},{"first_name":"C. M.","full_name":"Harmeling, C. M.","last_name":"Harmeling"}],"year":"2022","user_id":"68445"}