{"publication":"Journal of Business Research","user_id":"68445","year":"2021","page":"70-82","_id":"45723","title":"Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages","citation":{"ieee":"L. Steinhoff and M. M. Zondag, “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages,” <i>Journal of Business Research</i>, vol. 129, pp. 70–82, 2021, doi: <a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">10.1016/j.jbusres.2021.02.016</a>.","mla":"Steinhoff, Lena, and M. M. Zondag. “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages.” <i>Journal of Business Research</i>, vol. 129, 2021, pp. 70–82, doi:<a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">10.1016/j.jbusres.2021.02.016</a>.","bibtex":"@article{Steinhoff_Zondag_2021, title={Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages}, volume={129}, DOI={<a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">10.1016/j.jbusres.2021.02.016</a>}, journal={Journal of Business Research}, author={Steinhoff, Lena and Zondag, M. M.}, year={2021}, pages={70–82} }","ama":"Steinhoff L, Zondag MM. Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages. <i>Journal of Business Research</i>. 2021;129:70-82. doi:<a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">10.1016/j.jbusres.2021.02.016</a>","short":"L. Steinhoff, M.M. Zondag, Journal of Business Research 129 (2021) 70–82.","apa":"Steinhoff, L., &#38; Zondag, M. M. (2021). Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages. <i>Journal of Business Research</i>, <i>129</i>, 70–82. <a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">https://doi.org/10.1016/j.jbusres.2021.02.016</a>","chicago":"Steinhoff, Lena, and M. M. Zondag. “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages.” <i>Journal of Business Research</i> 129 (2021): 70–82. <a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">https://doi.org/10.1016/j.jbusres.2021.02.016</a>."},"type":"journal_article","volume":129,"date_updated":"2024-01-15T16:02:03Z","date_created":"2023-06-22T16:33:54Z","intvolume":"       129","language":[{"iso":"eng"}],"doi":"10.1016/j.jbusres.2021.02.016","publication_status":"published","department":[{"_id":"733"}],"author":[{"first_name":"Lena","id":"4336","full_name":"Steinhoff, Lena","last_name":"Steinhoff"},{"first_name":"M. M.","last_name":"Zondag","full_name":"Zondag, M. M."}],"status":"public"}