{"date_created":"2023-06-22T16:33:54Z","status":"public","page":"70-82","intvolume":" 129","user_id":"68445","department":[{"_id":"733"}],"title":"Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages","publication":"Journal of Business Research","date_updated":"2024-01-15T16:02:03Z","volume":129,"publication_status":"published","type":"journal_article","_id":"45723","doi":"10.1016/j.jbusres.2021.02.016","language":[{"iso":"eng"}],"author":[{"id":"4336","first_name":"Lena","last_name":"Steinhoff","full_name":"Steinhoff, Lena"},{"last_name":"Zondag","full_name":"Zondag, M. M.","first_name":"M. M."}],"year":"2021","citation":{"apa":"Steinhoff, L., & Zondag, M. M. (2021). Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages. Journal of Business Research, 129, 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016","bibtex":"@article{Steinhoff_Zondag_2021, title={Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages}, volume={129}, DOI={10.1016/j.jbusres.2021.02.016}, journal={Journal of Business Research}, author={Steinhoff, Lena and Zondag, M. M.}, year={2021}, pages={70–82} }","mla":"Steinhoff, Lena, and M. M. Zondag. “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages.” Journal of Business Research, vol. 129, 2021, pp. 70–82, doi:10.1016/j.jbusres.2021.02.016.","ieee":"L. Steinhoff and M. M. Zondag, “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages,” Journal of Business Research, vol. 129, pp. 70–82, 2021, doi: 10.1016/j.jbusres.2021.02.016.","ama":"Steinhoff L, Zondag MM. Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages. Journal of Business Research. 2021;129:70-82. doi:10.1016/j.jbusres.2021.02.016","chicago":"Steinhoff, Lena, and M. M. Zondag. “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages.” Journal of Business Research 129 (2021): 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016.","short":"L. Steinhoff, M.M. Zondag, Journal of Business Research 129 (2021) 70–82."}}