@article{45733,
  author       = {{Eggert, A. and Steinhoff, Lena and Garnefeld, I.}},
  journal      = {{Journal of Service Research}},
  number       = {{2}},
  pages        = {{210--228}},
  title        = {{{Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs}}},
  doi          = {{10.1177/1094670514566797}},
  volume       = {{18}},
  year         = {{2015}},
}