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<titleInfo><title>Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs</title></titleInfo>


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  <namePart type="given">A.</namePart>
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  <namePart type="given">Lena</namePart>
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  <namePart type="family">Garnefeld</namePart>
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<originInfo><dateIssued encoding="w3cdtf">2015</dateIssued>
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<relatedItem type="host"><titleInfo><title>Journal of Service Research</title></titleInfo><identifier type="doi">10.1177/1094670514566797</identifier>
<part><detail type="volume"><number>18</number></detail><detail type="issue"><number>2</number></detail><extent unit="pages">210-228</extent>
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<mla>Eggert, A., et al. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” &lt;i&gt;Journal of Service Research&lt;/i&gt;, vol. 18, no. 2, 2015, pp. 210–28, doi:&lt;a href=&quot;https://doi.org/10.1177/1094670514566797&quot;&gt;10.1177/1094670514566797&lt;/a&gt;.</mla>
<bibtex>@article{Eggert_Steinhoff_Garnefeld_2015, title={Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs}, volume={18}, DOI={&lt;a href=&quot;https://doi.org/10.1177/1094670514566797&quot;&gt;10.1177/1094670514566797&lt;/a&gt;}, number={2}, journal={Journal of Service Research}, author={Eggert, A. and Steinhoff, Lena and Garnefeld, I.}, year={2015}, pages={210–228} }</bibtex>
<ama>Eggert A, Steinhoff L, Garnefeld I. Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs. &lt;i&gt;Journal of Service Research&lt;/i&gt;. 2015;18(2):210-228. doi:&lt;a href=&quot;https://doi.org/10.1177/1094670514566797&quot;&gt;10.1177/1094670514566797&lt;/a&gt;</ama>
<ieee>A. Eggert, L. Steinhoff, and I. Garnefeld, “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs,” &lt;i&gt;Journal of Service Research&lt;/i&gt;, vol. 18, no. 2, pp. 210–228, 2015, doi: &lt;a href=&quot;https://doi.org/10.1177/1094670514566797&quot;&gt;10.1177/1094670514566797&lt;/a&gt;.</ieee>
<apa>Eggert, A., Steinhoff, L., &amp;#38; Garnefeld, I. (2015). Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs. &lt;i&gt;Journal of Service Research&lt;/i&gt;, &lt;i&gt;18&lt;/i&gt;(2), 210–228. &lt;a href=&quot;https://doi.org/10.1177/1094670514566797&quot;&gt;https://doi.org/10.1177/1094670514566797&lt;/a&gt;</apa>
<chicago>Eggert, A., Lena Steinhoff, and I. Garnefeld. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” &lt;i&gt;Journal of Service Research&lt;/i&gt; 18, no. 2 (2015): 210–28. &lt;a href=&quot;https://doi.org/10.1177/1094670514566797&quot;&gt;https://doi.org/10.1177/1094670514566797&lt;/a&gt;.</chicago>
<short>A. Eggert, L. Steinhoff, I. Garnefeld, Journal of Service Research 18 (2015) 210–228.</short>
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