---
_id: '45733'
author:
- first_name: A.
  full_name: Eggert, A.
  last_name: Eggert
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: I.
  full_name: Garnefeld, I.
  last_name: Garnefeld
citation:
  ama: Eggert A, Steinhoff L, Garnefeld I. Managing the Bright and Dark Sides of Status
    Endowment in Hierarchical Loyalty Programs. <i>Journal of Service Research</i>.
    2015;18(2):210-228. doi:<a href="https://doi.org/10.1177/1094670514566797">10.1177/1094670514566797</a>
  apa: Eggert, A., Steinhoff, L., &#38; Garnefeld, I. (2015). Managing the Bright
    and Dark Sides of Status Endowment in Hierarchical Loyalty Programs. <i>Journal
    of Service Research</i>, <i>18</i>(2), 210–228. <a href="https://doi.org/10.1177/1094670514566797">https://doi.org/10.1177/1094670514566797</a>
  bibtex: '@article{Eggert_Steinhoff_Garnefeld_2015, title={Managing the Bright and
    Dark Sides of Status Endowment in Hierarchical Loyalty Programs}, volume={18},
    DOI={<a href="https://doi.org/10.1177/1094670514566797">10.1177/1094670514566797</a>},
    number={2}, journal={Journal of Service Research}, author={Eggert, A. and Steinhoff,
    Lena and Garnefeld, I.}, year={2015}, pages={210–228} }'
  chicago: 'Eggert, A., Lena Steinhoff, and I. Garnefeld. “Managing the Bright and
    Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” <i>Journal of
    Service Research</i> 18, no. 2 (2015): 210–28. <a href="https://doi.org/10.1177/1094670514566797">https://doi.org/10.1177/1094670514566797</a>.'
  ieee: 'A. Eggert, L. Steinhoff, and I. Garnefeld, “Managing the Bright and Dark
    Sides of Status Endowment in Hierarchical Loyalty Programs,” <i>Journal of Service
    Research</i>, vol. 18, no. 2, pp. 210–228, 2015, doi: <a href="https://doi.org/10.1177/1094670514566797">10.1177/1094670514566797</a>.'
  mla: Eggert, A., et al. “Managing the Bright and Dark Sides of Status Endowment
    in Hierarchical Loyalty Programs.” <i>Journal of Service Research</i>, vol. 18,
    no. 2, 2015, pp. 210–28, doi:<a href="https://doi.org/10.1177/1094670514566797">10.1177/1094670514566797</a>.
  short: A. Eggert, L. Steinhoff, I. Garnefeld, Journal of Service Research 18 (2015)
    210–228.
date_created: 2023-06-22T16:46:15Z
date_updated: 2024-01-15T15:19:59Z
department:
- _id: '733'
doi: 10.1177/1094670514566797
intvolume: '        18'
issue: '2'
language:
- iso: eng
page: 210-228
publication: Journal of Service Research
publication_status: published
status: public
title: Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty
  Programs
type: journal_article
user_id: '68445'
volume: 18
year: '2015'
...