{"year":"2013","citation":{"short":"I. Garnefeld, L. Steinhoff, Journal of Service Management 24 (2013) 64–81.","mla":"Garnefeld, I., and Lena Steinhoff. “Primacy versus Recency Effects in Extended Service Encounters.” <i>Journal of Service Management</i>, vol. 24, no. 1, 2013, pp. 64–81, doi:<a href=\"http://dx.doi.org/10.1108/09564231311304198\">http://dx.doi.org/10.1108/09564231311304198</a>.","bibtex":"@article{Garnefeld_Steinhoff_2013, title={Primacy versus Recency Effects in Extended Service Encounters}, volume={24}, DOI={<a href=\"http://dx.doi.org/10.1108/09564231311304198\">http://dx.doi.org/10.1108/09564231311304198</a>}, number={1}, journal={Journal of Service Management}, author={Garnefeld, I. and Steinhoff, Lena}, year={2013}, pages={64–81} }","apa":"Garnefeld, I., &#38; Steinhoff, L. (2013). Primacy versus Recency Effects in Extended Service Encounters. <i>Journal of Service Management</i>, <i>24</i>(1), 64–81. <a href=\"http://dx.doi.org/10.1108/09564231311304198\">http://dx.doi.org/10.1108/09564231311304198</a>","ama":"Garnefeld I, Steinhoff L. Primacy versus Recency Effects in Extended Service Encounters. <i>Journal of Service Management</i>. 2013;24(1):64-81. doi:<a href=\"http://dx.doi.org/10.1108/09564231311304198\">http://dx.doi.org/10.1108/09564231311304198</a>","chicago":"Garnefeld, I., and Lena Steinhoff. “Primacy versus Recency Effects in Extended Service Encounters.” <i>Journal of Service Management</i> 24, no. 1 (2013): 64–81. <a href=\"http://dx.doi.org/10.1108/09564231311304198\">http://dx.doi.org/10.1108/09564231311304198</a>.","ieee":"I. Garnefeld and L. Steinhoff, “Primacy versus Recency Effects in Extended Service Encounters,” <i>Journal of Service Management</i>, vol. 24, no. 1, pp. 64–81, 2013, doi: <a href=\"http://dx.doi.org/10.1108/09564231311304198\">http://dx.doi.org/10.1108/09564231311304198</a>."},"page":"64-81","intvolume":"        24","publication_status":"published","issue":"1","title":"Primacy versus Recency Effects in Extended Service Encounters","doi":"http://dx.doi.org/10.1108/09564231311304198","date_updated":"2024-01-15T16:21:48Z","author":[{"first_name":"I.","last_name":"Garnefeld","full_name":"Garnefeld, I."},{"last_name":"Steinhoff","full_name":"Steinhoff, Lena","id":"4336","first_name":"Lena"}],"date_created":"2023-06-22T16:47:01Z","volume":24,"status":"public","type":"journal_article","publication":"Journal of Service Management","language":[{"iso":"eng"}],"_id":"45734","user_id":"68445","department":[{"_id":"733"}]}