article published I. Garnefeld author Lena Steinhoff author 4336 733 department 2013 eng http://dx.doi.org/10.1108/09564231311304198 24164-81 Garnefeld I, Steinhoff L. Primacy versus Recency Effects in Extended Service Encounters. <i>Journal of Service Management</i>. 2013;24(1):64-81. doi:<a href="http://dx.doi.org/10.1108/09564231311304198">http://dx.doi.org/10.1108/09564231311304198</a> Garnefeld, I., and Lena Steinhoff. “Primacy versus Recency Effects in Extended Service Encounters.” <i>Journal of Service Management</i> 24, no. 1 (2013): 64–81. <a href="http://dx.doi.org/10.1108/09564231311304198">http://dx.doi.org/10.1108/09564231311304198</a>. I. Garnefeld and L. Steinhoff, “Primacy versus Recency Effects in Extended Service Encounters,” <i>Journal of Service Management</i>, vol. 24, no. 1, pp. 64–81, 2013, doi: <a href="http://dx.doi.org/10.1108/09564231311304198">http://dx.doi.org/10.1108/09564231311304198</a>. I. Garnefeld, L. Steinhoff, Journal of Service Management 24 (2013) 64–81. Garnefeld, I., and Lena Steinhoff. “Primacy versus Recency Effects in Extended Service Encounters.” <i>Journal of Service Management</i>, vol. 24, no. 1, 2013, pp. 64–81, doi:<a href="http://dx.doi.org/10.1108/09564231311304198">http://dx.doi.org/10.1108/09564231311304198</a>. @article{Garnefeld_Steinhoff_2013, title={Primacy versus Recency Effects in Extended Service Encounters}, volume={24}, DOI={<a href="http://dx.doi.org/10.1108/09564231311304198">http://dx.doi.org/10.1108/09564231311304198</a>}, number={1}, journal={Journal of Service Management}, author={Garnefeld, I. and Steinhoff, Lena}, year={2013}, pages={64–81} } Garnefeld, I., &#38; Steinhoff, L. (2013). Primacy versus Recency Effects in Extended Service Encounters. <i>Journal of Service Management</i>, <i>24</i>(1), 64–81. <a href="http://dx.doi.org/10.1108/09564231311304198">http://dx.doi.org/10.1108/09564231311304198</a> 457342023-06-22T16:47:01Z2024-01-15T16:21:48Z