---
res:
  bibo_abstract:
  - "<jats:sec>\r\n<jats:title content-type=\"abstract-subheading\">Purpose</jats:title>\r\n<jats:p>Many
    manufacturing firms entrust partners to provide services on their behalf. However,
    it is not clear whether and when firms can capture the potential value advantages
    of outsourcing business services. The purpose of this paper is to investigate
    the effects of different types of business service outsourcing on firm value.</jats:p>\r\n</jats:sec>\r\n<jats:sec>\r\n<jats:title
    content-type=\"abstract-subheading\">Design/methodology/approach</jats:title>\r\n<jats:p>The
    paper uses event study methodology to estimate the impact of business service
    outsourcing announcements on abnormal returns of publicly traded manufacturing
    companies in Europe.</jats:p>\r\n</jats:sec>\r\n<jats:sec>\r\n<jats:title content-type=\"abstract-subheading\">Findings</jats:title>\r\n<jats:p>External
    service outsourcing that directly affects the company’s customers leads to more
    favorable outcomes than internal service outsourcing. This effect is contingent
    on the strategic outsourcing intention, the service’s reliance on technology,
    and the choice of the outsourcing partner.</jats:p>\r\n</jats:sec>\r\n<jats:sec>\r\n<jats:title
    content-type=\"abstract-subheading\">Research limitations/implications</jats:title>\r\n<jats:p>Findings
    show that firm value depends critically on the service value it delivers to customers.
    Future research could explore further contingency variables, and investigate the
    role of service outsourcing networks and relationships.</jats:p>\r\n</jats:sec>\r\n<jats:sec>\r\n<jats:title
    content-type=\"abstract-subheading\">Practical implications</jats:title>\r\n<jats:p>The
    insights of this study help managers to decide why, how, and to whom they should
    outsource their business services, as well as how to justify their outsourcing
    decisions, and how to communicate them toward the financial markets.</jats:p>\r\n</jats:sec>\r\n<jats:sec>\r\n<jats:title
    content-type=\"abstract-subheading\">Originality/value</jats:title>\r\n<jats:p>This
    research sheds light on the value implications of outsourcing decisions. Two types
    of business service outsourcing are distinguished, namely, internal and external.
    Furthermore, the study enhances our understanding of a contingency perspective
    on service outsourcing decisions.</jats:p>\r\n</jats:sec>@eng"
  bibo_authorlist:
  - foaf_Person:
      foaf_givenName: Andreas
      foaf_name: Eggert, Andreas
      foaf_surname: Eggert
  - foaf_Person:
      foaf_givenName: Eva
      foaf_name: Böhm, Eva
      foaf_surname: Böhm
      foaf_workInfoHomepage: http://www.librecat.org/personId=3043
    orcid: 0000-0001-6053-1012
  - foaf_Person:
      foaf_givenName: Christina
      foaf_name: Cramer, Christina
      foaf_surname: Cramer
  bibo_doi: 10.1108/josm-11-2016-0306
  bibo_issue: '3'
  bibo_volume: 28
  dct_date: 2017^xs_gYear
  dct_isPartOf:
  - http://id.crossref.org/issn/1757-5818
  dct_language: eng
  dct_publisher: Emerald@
  dct_subject:
  - Strategy and Management
  - Tourism
  - Leisure and Hospitality Management
  - Business
  - Management and Accounting (miscellaneous)
  dct_title: 'Business service outsourcing in manufacturing firms: an event study@'
...