article published Andreas Eggert author Eva Böhm author 30430000-0001-6053-1012 Christina Cramer author 785 department <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>Many manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>The paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>External service outsourcing that directly affects the company’s customers leads to more favorable outcomes than internal service outsourcing. This effect is contingent on the strategic outsourcing intention, the service’s reliance on technology, and the choice of the outsourcing partner.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Research limitations/implications</jats:title> <jats:p>Findings show that firm value depends critically on the service value it delivers to customers. Future research could explore further contingency variables, and investigate the role of service outsourcing networks and relationships.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Practical implications</jats:title> <jats:p>The insights of this study help managers to decide why, how, and to whom they should outsource their business services, as well as how to justify their outsourcing decisions, and how to communicate them toward the financial markets.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>This research sheds light on the value implications of outsourcing decisions. Two types of business service outsourcing are distinguished, namely, internal and external. Furthermore, the study enhances our understanding of a contingency perspective on service outsourcing decisions.</jats:p> </jats:sec> Emerald2017 eng Strategy and ManagementTourismLeisure and Hospitality ManagementBusinessManagement and Accounting (miscellaneous) 1757-581810.1108/josm-11-2016-0306 283476-498 Eggert, A., Böhm, E., &#38; Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. <i>Journal of Service Management</i>, <i>28</i>(3), 476–498. <a href="https://doi.org/10.1108/josm-11-2016-0306">https://doi.org/10.1108/josm-11-2016-0306</a> Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” <i>Journal of Service Management</i>, vol. 28, no. 3, Emerald, 2017, pp. 476–98, doi:<a href="https://doi.org/10.1108/josm-11-2016-0306">10.1108/josm-11-2016-0306</a>. A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498. @article{Eggert_Böhm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, volume={28}, DOI={<a href="https://doi.org/10.1108/josm-11-2016-0306">10.1108/josm-11-2016-0306</a>}, number={3}, journal={Journal of Service Management}, publisher={Emerald}, author={Eggert, Andreas and Böhm, Eva and Cramer, Christina}, year={2017}, pages={476–498} } Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. <i>Journal of Service Management</i>. 2017;28(3):476-498. doi:<a href="https://doi.org/10.1108/josm-11-2016-0306">10.1108/josm-11-2016-0306</a> A. Eggert, E. Böhm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” <i>Journal of Service Management</i>, vol. 28, no. 3, pp. 476–498, 2017, doi: <a href="https://doi.org/10.1108/josm-11-2016-0306">10.1108/josm-11-2016-0306</a>. Eggert, Andreas, Eva Böhm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” <i>Journal of Service Management</i> 28, no. 3 (2017): 476–98. <a href="https://doi.org/10.1108/josm-11-2016-0306">https://doi.org/10.1108/josm-11-2016-0306</a>. 466392023-08-22T13:29:54Z2023-09-01T10:18:20Z