{"issue":"4","language":[{"iso":"eng"}],"intvolume":"         6","page":"216-231","date_updated":"2023-11-07T10:26:24Z","title":"Exploring the customer journey of voice commerce: A research agenda","extern":"1","publication":"Journal of Service Management","publication_status":"published","date_created":"2023-08-25T07:17:47Z","status":"public","_id":"46660","user_id":"40298","year":"2022","author":[{"id":"3043","first_name":"Eva","last_name":"Böhm","full_name":"Böhm, Eva","orcid":"0000-0001-6053-1012"},{"last_name":"Eggert","full_name":"Eggert, A.","first_name":"A."},{"full_name":"Garnefeld, I.","last_name":"Garnefeld","first_name":"I."},{"first_name":"H.","full_name":"Holzmüller, H.","last_name":"Holzmüller"},{"first_name":"T","full_name":"Schaefers, T","last_name":"Schaefers"},{"last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena","id":"4336"},{"full_name":"Woisetschläger, D.","last_name":"Woisetschläger","first_name":"D."}],"type":"journal_article","volume":6,"citation":{"ama":"Böhm E, Eggert A, Garnefeld I, et al. Exploring the customer journey of voice commerce: A research agenda. <i>Journal of Service Management</i>. 2022;6(4):216-231.","ieee":"E. Böhm <i>et al.</i>, “Exploring the customer journey of voice commerce: A research agenda,” <i>Journal of Service Management</i>, vol. 6, no. 4, pp. 216–231, 2022.","bibtex":"@article{Böhm_Eggert_Garnefeld_Holzmüller_Schaefers_Steinhoff_Woisetschläger_2022, title={Exploring the customer journey of voice commerce: A research agenda}, volume={6}, number={4}, journal={Journal of Service Management}, author={Böhm, Eva and Eggert, A. and Garnefeld, I. and Holzmüller, H. and Schaefers, T and Steinhoff, Lena and Woisetschläger, D.}, year={2022}, pages={216–231} }","short":"E. Böhm, A. Eggert, I. Garnefeld, H. Holzmüller, T. Schaefers, L. Steinhoff, D. Woisetschläger, Journal of Service Management 6 (2022) 216–231.","apa":"Böhm, E., Eggert, A., Garnefeld, I., Holzmüller, H., Schaefers, T., Steinhoff, L., &#38; Woisetschläger, D. (2022). Exploring the customer journey of voice commerce: A research agenda. <i>Journal of Service Management</i>, <i>6</i>(4), 216–231.","chicago":"Böhm, Eva, A. Eggert, I. Garnefeld, H. Holzmüller, T Schaefers, Lena Steinhoff, and D. Woisetschläger. “Exploring the Customer Journey of Voice Commerce: A Research Agenda.” <i>Journal of Service Management</i> 6, no. 4 (2022): 216–31.","mla":"Böhm, Eva, et al. “Exploring the Customer Journey of Voice Commerce: A Research Agenda.” <i>Journal of Service Management</i>, vol. 6, no. 4, 2022, pp. 216–31."},"department":[{"_id":"785"}]}