---
_id: '46660'
author:
- first_name: Eva
  full_name: Böhm, Eva
  id: '3043'
  last_name: Böhm
  orcid: 0000-0001-6053-1012
- first_name: A.
  full_name: Eggert, A.
  last_name: Eggert
- first_name: I.
  full_name: Garnefeld, I.
  last_name: Garnefeld
- first_name: H.
  full_name: Holzmüller, H.
  last_name: Holzmüller
- first_name: T
  full_name: Schaefers, T
  last_name: Schaefers
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: D.
  full_name: Woisetschläger, D.
  last_name: Woisetschläger
citation:
  ama: 'Böhm E, Eggert A, Garnefeld I, et al. Exploring the customer journey of voice
    commerce: A research agenda. <i>SMR - Journal of Service Management Research</i>.
    2022;6(4):216-231.'
  apa: 'Böhm, E., Eggert, A., Garnefeld, I., Holzmüller, H., Schaefers, T., Steinhoff,
    L., &#38; Woisetschläger, D. (2022). Exploring the customer journey of voice commerce:
    A research agenda. <i>SMR - Journal of Service Management Research</i>, <i>6</i>(4),
    216–231.'
  bibtex: '@article{Böhm_Eggert_Garnefeld_Holzmüller_Schaefers_Steinhoff_Woisetschläger_2022,
    title={Exploring the customer journey of voice commerce: A research agenda}, volume={6},
    number={4}, journal={SMR - Journal of Service Management Research}, author={Böhm,
    Eva and Eggert, A. and Garnefeld, I. and Holzmüller, H. and Schaefers, T and Steinhoff,
    Lena and Woisetschläger, D.}, year={2022}, pages={216–231} }'
  chicago: 'Böhm, Eva, A. Eggert, I. Garnefeld, H. Holzmüller, T Schaefers, Lena Steinhoff,
    and D. Woisetschläger. “Exploring the Customer Journey of Voice Commerce: A Research
    Agenda.” <i>SMR - Journal of Service Management Research</i> 6, no. 4 (2022):
    216–31.'
  ieee: 'E. Böhm <i>et al.</i>, “Exploring the customer journey of voice commerce:
    A research agenda,” <i>SMR - Journal of Service Management Research</i>, vol.
    6, no. 4, pp. 216–231, 2022.'
  mla: 'Böhm, Eva, et al. “Exploring the Customer Journey of Voice Commerce: A Research
    Agenda.” <i>SMR - Journal of Service Management Research</i>, vol. 6, no. 4, 2022,
    pp. 216–31.'
  short: E. Böhm, A. Eggert, I. Garnefeld, H. Holzmüller, T. Schaefers, L. Steinhoff,
    D. Woisetschläger, SMR - Journal of Service Management Research 6 (2022) 216–231.
date_created: 2023-08-25T07:17:47Z
date_updated: 2024-12-13T11:00:02Z
department:
- _id: '785'
extern: '1'
intvolume: '         6'
issue: '4'
language:
- iso: eng
page: 216-231
publication: SMR - Journal of Service Management Research
publication_status: published
status: public
title: 'Exploring the customer journey of voice commerce: A research agenda'
type: journal_article
user_id: '3043'
volume: 6
year: '2022'
...