{"department":[{"_id":"785"}],"type":"book_chapter","citation":{"apa":"Garnefeld, I., Böhm, E., &#38; Feider, L. (2016). Retourenmanagement zur Steigerung des Kundenwerts. In B. Günther, S. Helm, &#38; A. Eggert (Eds.), <i>Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen</i> (2nd ed.).","chicago":"Garnefeld, I., Eva Böhm, and L. Feider. “Retourenmanagement zur Steigerung des Kundenwerts.” In <i>Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen</i>, edited by B. Günther, S. Helm, and A. Eggert, 2nd ed., 2016.","mla":"Garnefeld, I., et al. “Retourenmanagement zur Steigerung des Kundenwerts.” <i>Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen</i>, edited by B. Günther et al., 2nd ed., 2016.","ama":"Garnefeld I, Böhm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts. In: Günther B, Helm S, Eggert A, eds. <i>Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen</i>. 2nd ed. ; 2016.","ieee":"I. Garnefeld, E. Böhm, and L. Feider, “Retourenmanagement zur Steigerung des Kundenwerts,” in <i>Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen</i>, 2nd ed., B. Günther, S. Helm, and A. Eggert, Eds. 2016.","bibtex":"@inbook{Garnefeld_Böhm_Feider_2016, edition={2}, title={Retourenmanagement zur Steigerung des Kundenwerts}, booktitle={Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen}, author={Garnefeld, I. and Böhm, Eva and Feider, L.}, editor={Günther, B. and Helm, S. and Eggert, A.}, year={2016} }","short":"I. Garnefeld, E. Böhm, L. Feider, in: B. Günther, S. Helm, A. Eggert (Eds.), Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, 2nd ed., 2016."},"year":"2016","author":[{"last_name":"Garnefeld","full_name":"Garnefeld, I.","first_name":"I."},{"orcid":"0000-0001-6053-1012","last_name":"Böhm","full_name":"Böhm, Eva","id":"3043","first_name":"Eva"},{"full_name":"Feider, L.","last_name":"Feider","first_name":"L."}],"user_id":"49063","date_created":"2023-08-25T07:22:49Z","publication_status":"published","_id":"46664","status":"public","publication":"Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen","editor":[{"first_name":"B.","full_name":"Günther, B.","last_name":"Günther"},{"first_name":"S.","full_name":"Helm, S.","last_name":"Helm"},{"last_name":"Eggert","full_name":"Eggert, A.","first_name":"A."}],"title":"Retourenmanagement zur Steigerung des Kundenwerts","date_updated":"2023-08-25T10:07:53Z","language":[{"iso":"ger"}],"edition":"2"}