{"author":[{"first_name":"S.","last_name":"Henkelmann","full_name":"Henkelmann, S."},{"full_name":"Böhm, Eva","last_name":"Böhm","first_name":"Eva","id":"3043","orcid":"0000-0001-6053-1012"},{"full_name":"Cramer, C.","first_name":"C.","last_name":"Cramer"},{"first_name":"A.","last_name":"Eggert","full_name":"Eggert, A."}],"citation":{"ama":"Henkelmann S, Böhm E, Cramer C, Eggert A. The bright and dark side of service quality signals: A contingency perspective. In: <i>2018 AMA Winter Academic Conference, New Orleans, FL</i>. ; 2018.","mla":"Henkelmann, S., et al. “The Bright and Dark Side of Service Quality Signals: A Contingency Perspective.” <i>2018 AMA Winter Academic Conference, New Orleans, FL</i>, 2018.","apa":"Henkelmann, S., Böhm, E., Cramer, C., &#38; Eggert, A. (2018). The bright and dark side of service quality signals: A contingency perspective. <i>2018 AMA Winter Academic Conference, New Orleans, FL</i>. 2018 AMA Winter Academic Conference, New Orleans, FL.","chicago":"Henkelmann, S., Eva Böhm, C. Cramer, and A. Eggert. “The Bright and Dark Side of Service Quality Signals: A Contingency Perspective.” In <i>2018 AMA Winter Academic Conference, New Orleans, FL</i>, 2018.","bibtex":"@inproceedings{Henkelmann_Böhm_Cramer_Eggert_2018, title={The bright and dark side of service quality signals: A contingency perspective}, booktitle={2018 AMA Winter Academic Conference, New Orleans, FL}, author={Henkelmann, S. and Böhm, Eva and Cramer, C. and Eggert, A.}, year={2018} }","ieee":"S. Henkelmann, E. Böhm, C. Cramer, and A. Eggert, “The bright and dark side of service quality signals: A contingency perspective,” presented at the 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.","short":"S. Henkelmann, E. Böhm, C. Cramer, A. Eggert, in: 2018 AMA Winter Academic Conference, New Orleans, FL, 2018."},"_id":"46678","status":"public","publication":"2018 AMA Winter Academic Conference, New Orleans, FL","publication_status":"published","conference":{"location":"New Orleans, FL","name":"2018 AMA Winter Academic Conference"},"type":"conference","user_id":"49063","date_updated":"2023-08-25T10:06:42Z","language":[{"iso":"eng"}],"date_created":"2023-08-25T08:52:20Z","year":"2018","department":[{"_id":"785"}],"title":"The bright and dark side of service quality signals: A contingency perspective"}