{"date_created":"2023-08-25T08:52:20Z","date_updated":"2023-08-25T10:06:42Z","conference":{"name":"2018 AMA Winter Academic Conference","location":"New Orleans, FL"},"type":"conference","author":[{"last_name":"Henkelmann","full_name":"Henkelmann, S.","first_name":"S."},{"id":"3043","first_name":"Eva","last_name":"Böhm","full_name":"Böhm, Eva","orcid":"0000-0001-6053-1012"},{"first_name":"C.","last_name":"Cramer","full_name":"Cramer, C."},{"first_name":"A.","last_name":"Eggert","full_name":"Eggert, A."}],"status":"public","department":[{"_id":"785"}],"publication_status":"published","language":[{"iso":"eng"}],"publication":"2018 AMA Winter Academic Conference, New Orleans, FL","user_id":"49063","_id":"46678","citation":{"mla":"Henkelmann, S., et al. “The Bright and Dark Side of Service Quality Signals: A Contingency Perspective.” <i>2018 AMA Winter Academic Conference, New Orleans, FL</i>, 2018.","ieee":"S. Henkelmann, E. Böhm, C. Cramer, and A. Eggert, “The bright and dark side of service quality signals: A contingency perspective,” presented at the 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.","bibtex":"@inproceedings{Henkelmann_Böhm_Cramer_Eggert_2018, title={The bright and dark side of service quality signals: A contingency perspective}, booktitle={2018 AMA Winter Academic Conference, New Orleans, FL}, author={Henkelmann, S. and Böhm, Eva and Cramer, C. and Eggert, A.}, year={2018} }","short":"S. Henkelmann, E. Böhm, C. Cramer, A. Eggert, in: 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.","apa":"Henkelmann, S., Böhm, E., Cramer, C., &#38; Eggert, A. (2018). The bright and dark side of service quality signals: A contingency perspective. <i>2018 AMA Winter Academic Conference, New Orleans, FL</i>. 2018 AMA Winter Academic Conference, New Orleans, FL.","chicago":"Henkelmann, S., Eva Böhm, C. Cramer, and A. Eggert. “The Bright and Dark Side of Service Quality Signals: A Contingency Perspective.” In <i>2018 AMA Winter Academic Conference, New Orleans, FL</i>, 2018.","ama":"Henkelmann S, Böhm E, Cramer C, Eggert A. The bright and dark side of service quality signals: A contingency perspective. In: <i>2018 AMA Winter Academic Conference, New Orleans, FL</i>. ; 2018."},"title":"The bright and dark side of service quality signals: A contingency perspective","year":"2018"}