{"conference":{"location":"Orlando, FL","name":"2017 AMA Winter Academic Conference"},"publication":"2017 AMA Winter Academic Conference, Orlando, FL","title":"Service Awards: Do They Help or Harm in Case of a Service Failure?","date_updated":"2023-08-25T10:06:14Z","language":[{"iso":"eng"}],"department":[{"_id":"785"}],"type":"conference","citation":{"chicago":"Cramer, C., Eva Böhm, and A. Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” In <i>2017 AMA Winter Academic Conference, Orlando, FL</i>, 2017.","mla":"Cramer, C., et al. “Service Awards: Do They Help or Harm in Case of a Service Failure?” <i>2017 AMA Winter Academic Conference, Orlando, FL</i>, 2017.","apa":"Cramer, C., Böhm, E., &#38; Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure? <i>2017 AMA Winter Academic Conference, Orlando, FL</i>. 2017 AMA Winter Academic Conference, Orlando, FL.","short":"C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","ieee":"C. Cramer, E. Böhm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?,” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.","bibtex":"@inproceedings{Cramer_Böhm_Eggert_2017, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2017} }","ama":"Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? In: <i>2017 AMA Winter Academic Conference, Orlando, FL</i>. ; 2017."},"user_id":"49063","author":[{"first_name":"C.","last_name":"Cramer","full_name":"Cramer, C."},{"first_name":"Eva","id":"3043","full_name":"Böhm, Eva","last_name":"Böhm","orcid":"0000-0001-6053-1012"},{"first_name":"A.","full_name":"Eggert, A.","last_name":"Eggert"}],"year":"2017","publication_status":"published","date_created":"2023-08-25T08:55:01Z","status":"public","_id":"46680"}