{"citation":{"mla":"Münkhoff, Eva, et al. “Referral Reward Programs: A Means for Service Recovery?” <i>18th International Colloquium on Relationship Marketing (ICRM), Reading</i>, 2010.","apa":"Münkhoff, E., Garnefeld, I., Hogreve, J., &#38; Eggert, A. (2010). Referral reward programs: A means for service recovery? <i>18th International Colloquium on Relationship Marketing (ICRM), Reading</i>. 18th International Colloquium on Relationship Marketing (ICRM), Reading.","short":"E. Münkhoff, I. Garnefeld, J. Hogreve, A. Eggert, in: 18th International Colloquium on Relationship Marketing (ICRM), Reading, 2010.","chicago":"Münkhoff, Eva, I. Garnefeld, J. Hogreve, and A. Eggert. “Referral Reward Programs: A Means for Service Recovery?” In <i>18th International Colloquium on Relationship Marketing (ICRM), Reading</i>, 2010.","ieee":"E. Münkhoff, I. Garnefeld, J. Hogreve, and A. Eggert, “Referral reward programs: A means for service recovery?,” presented at the 18th International Colloquium on Relationship Marketing (ICRM), Reading, 2010.","bibtex":"@inproceedings{Münkhoff_Garnefeld_Hogreve_Eggert_2010, title={Referral reward programs: A means for service recovery?}, booktitle={18th International Colloquium on Relationship Marketing (ICRM), Reading}, author={Münkhoff, Eva and Garnefeld, I. and Hogreve, J. and Eggert, A.}, year={2010} }","ama":"Münkhoff E, Garnefeld I, Hogreve J, Eggert A. Referral reward programs: A means for service recovery? In: <i>18th International Colloquium on Relationship Marketing (ICRM), Reading</i>. ; 2010."},"status":"public","title":"Referral reward programs: A means for service recovery?","author":[{"last_name":"Münkhoff","id":"3043","full_name":"Münkhoff, Eva","orcid":"0000-0001-6053-1012","first_name":"Eva"},{"first_name":"I.","last_name":"Garnefeld","full_name":"Garnefeld, I."},{"full_name":"Hogreve, J.","last_name":"Hogreve","first_name":"J."},{"last_name":"Eggert","full_name":"Eggert, A.","first_name":"A."}],"department":[{"_id":"785"}],"publication":"18th International Colloquium on Relationship Marketing (ICRM), Reading","extern":"1","publication_status":"published","conference":{"name":"18th International Colloquium on Relationship Marketing (ICRM), Reading"},"date_updated":"2023-08-25T10:02:35Z","type":"conference","year":"2010","_id":"46703","user_id":"49063","language":[{"iso":"eng"}],"date_created":"2023-08-25T09:31:47Z"}