{"publication_status":"published","user_id":"49063","year":"2010","department":[{"_id":"785"}],"author":[{"first_name":"A.","full_name":"Eggert, A.","last_name":"Eggert"},{"first_name":"J.","full_name":"Hogreve, J.","last_name":"Hogreve"},{"first_name":"W.","last_name":"Ulaga","full_name":"Ulaga, W."},{"id":"3043","first_name":"Eva","last_name":"Münkhoff","full_name":"Münkhoff, Eva","orcid":"0000-0001-6053-1012"}],"date_updated":"2023-08-25T10:02:27Z","publication":"ISBM 2010 Academic Conference, Boston, MA","citation":{"apa":"Eggert, A., Hogreve, J., Ulaga, W., &#38; Münkhoff, E. (2010). Disentangling the revenue and cost implications of the service transition: A latent growth analysis. <i>ISBM 2010 Academic Conference, Boston, MA</i>. ISBM 2010 Academic Conference, Boston, MA.","chicago":"Eggert, A., J. Hogreve, W. Ulaga, and Eva Münkhoff. “Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis.” In <i>ISBM 2010 Academic Conference, Boston, MA</i>, 2010.","ama":"Eggert A, Hogreve J, Ulaga W, Münkhoff E. Disentangling the revenue and cost implications of the service transition: A latent growth analysis. In: <i>ISBM 2010 Academic Conference, Boston, MA</i>. ; 2010.","short":"A. Eggert, J. Hogreve, W. Ulaga, E. Münkhoff, in: ISBM 2010 Academic Conference, Boston, MA, 2010.","ieee":"A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Disentangling the revenue and cost implications of the service transition: A latent growth analysis,” presented at the ISBM 2010 Academic Conference, Boston, MA, 2010.","mla":"Eggert, A., et al. “Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis.” <i>ISBM 2010 Academic Conference, Boston, MA</i>, 2010.","bibtex":"@inproceedings{Eggert_Hogreve_Ulaga_Münkhoff_2010, title={Disentangling the revenue and cost implications of the service transition: A latent growth analysis}, booktitle={ISBM 2010 Academic Conference, Boston, MA}, author={Eggert, A. and Hogreve, J. and Ulaga, W. and Münkhoff, Eva}, year={2010} }"},"extern":"1","type":"conference","_id":"46704","language":[{"iso":"eng"}],"title":"Disentangling the revenue and cost implications of the service transition: A latent growth analysis","conference":{"location":"Boston, MA","name":"ISBM 2010 Academic Conference"},"date_created":"2023-08-25T09:32:37Z","status":"public"}