---
res:
  bibo_abstract:
  - Recent years have seen the emergence of physical products that are digitally networked
    with other products and with information systems to enable complex business scenarios
    in manufacturing, mobility, or healthcare. These “smart products”, which enable
    the co-creation of “smart service” that is based on monitoring, optimization,
    remote control, and autonomous adaptation of products, profoundly transform service
    systems into what we call “smart service systems”. In a multi-method study that
    includes conceptual research and qualitative data from in-depth interviews, we
    conceptualize “smart service” and “smart service systems” based on using smart
    products as boundary objects that integrate service consumers’ and service providers’
    resources and activities. Smart products allow both actors to retrieve and to
    analyze aggregated field evidence and to adapt service systems based on contextual
    data. We discuss the implications that the introduction of smart service systems
    have for foundational concepts of service science and conclude that smart service
    systems are characterized by technology-mediated, continuous, and routinized interactions.@eng
  bibo_authorlist:
  - foaf_Person:
      foaf_givenName: Daniel
      foaf_name: Beverungen, Daniel
      foaf_surname: Beverungen
      foaf_workInfoHomepage: http://www.librecat.org/personId=59677
  - foaf_Person:
      foaf_givenName: Oliver
      foaf_name: Müller, Oliver
      foaf_surname: Müller
      foaf_workInfoHomepage: http://www.librecat.org/personId=72849
  - foaf_Person:
      foaf_givenName: Martin
      foaf_name: Matzner, Martin
      foaf_surname: Matzner
  - foaf_Person:
      foaf_givenName: Jan
      foaf_name: Mendling, Jan
      foaf_surname: Mendling
  - foaf_Person:
      foaf_givenName: Jan
      foaf_name: vom Brocke, Jan
      foaf_surname: vom Brocke
  bibo_doi: 10.1007/s12525-017-0270-5
  bibo_volume: 29
  dct_date: 2019^xs_gYear
  dct_isPartOf:
  - http://id.crossref.org/issn/14228890
  dct_language: eng
  dct_publisher: SpringerNature@
  dct_subject:
  - Boundary object
  - Internet of things
  - Service science
  - Smart products
  - Smart service
  dct_title: Conceptualizing smart service systems@
...