---
_id: '4853'
author:
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Jörg
  full_name: Henseler, Jörg
  last_name: Henseler
- first_name: Sabine
  full_name: Hollmann, Sabine
  last_name: Hollmann
citation:
  ama: Eggert A, Henseler J, Hollmann S. Who owns the customer? Disentangling customer
    loyalty in indirect distribution channels. <i>Journal of Supply Chain Management</i>.
    2012;(2):75-92. doi:<a href="https://doi.org/10.1111/j.1745-493X.2011.03260.x">10.1111/j.1745-493X.2011.03260.x</a>
  apa: Eggert, A., Henseler, J., &#38; Hollmann, S. (2012). Who owns the customer?
    Disentangling customer loyalty in indirect distribution channels. <i>Journal of
    Supply Chain Management</i>, <i>2</i>, 75–92. <a href="https://doi.org/10.1111/j.1745-493X.2011.03260.x">https://doi.org/10.1111/j.1745-493X.2011.03260.x</a>
  bibtex: '@article{Eggert_Henseler_Hollmann_2012, title={Who owns the customer? Disentangling
    customer loyalty in indirect distribution channels}, DOI={<a href="https://doi.org/10.1111/j.1745-493X.2011.03260.x">10.1111/j.1745-493X.2011.03260.x</a>},
    number={2}, journal={Journal of Supply Chain Management}, author={Eggert, Andreas
    and Henseler, Jörg and Hollmann, Sabine}, year={2012}, pages={75–92} }'
  chicago: 'Eggert, Andreas, Jörg Henseler, and Sabine Hollmann. “Who Owns the Customer?
    Disentangling Customer Loyalty in Indirect Distribution Channels.” <i>Journal
    of Supply Chain Management</i>, no. 2 (2012): 75–92. <a href="https://doi.org/10.1111/j.1745-493X.2011.03260.x">https://doi.org/10.1111/j.1745-493X.2011.03260.x</a>.'
  ieee: 'A. Eggert, J. Henseler, and S. Hollmann, “Who owns the customer? Disentangling
    customer loyalty in indirect distribution channels,” <i>Journal of Supply Chain
    Management</i>, no. 2, pp. 75–92, 2012, doi: <a href="https://doi.org/10.1111/j.1745-493X.2011.03260.x">10.1111/j.1745-493X.2011.03260.x</a>.'
  mla: Eggert, Andreas, et al. “Who Owns the Customer? Disentangling Customer Loyalty
    in Indirect Distribution Channels.” <i>Journal of Supply Chain Management</i>,
    no. 2, 2012, pp. 75–92, doi:<a href="https://doi.org/10.1111/j.1745-493X.2011.03260.x">10.1111/j.1745-493X.2011.03260.x</a>.
  short: A. Eggert, J. Henseler, S. Hollmann, Journal of Supply Chain Management (2012)
    75–92.
date_created: 2018-10-25T09:41:33Z
date_updated: 2026-02-24T14:35:57Z
department:
- _id: '180'
doi: 10.1111/j.1745-493X.2011.03260.x
issue: '2'
language:
- iso: eng
page: 75-92
publication: Journal of Supply Chain Management
status: public
title: Who owns the customer? Disentangling customer loyalty in indirect distribution
  channels
type: journal_article
user_id: '14972'
year: '2012'
...