article published Andreas Eggert author Wolfgang Ulaga author 178 department 180 department Emerald2002 0885-862410.1108/08858620210419754 172/3107-118 Eggert A, Ulaga W. Customer perceived value: a substitute for satisfaction in business markets? <i>Journal of Business &#38; Industrial Marketing</i>. 2002;17(2/3):107-118. doi:<a href="https://doi.org/10.1108/08858620210419754">10.1108/08858620210419754</a> Eggert, Andreas, and Wolfgang Ulaga. “Customer Perceived Value: A Substitute for Satisfaction in Business Markets?” <i>Journal of Business &#38; Industrial Marketing</i> 17, no. 2/3 (2002): 107–18. <a href="https://doi.org/10.1108/08858620210419754">https://doi.org/10.1108/08858620210419754</a>. A. Eggert and W. Ulaga, “Customer perceived value: a substitute for satisfaction in business markets?,” <i>Journal of Business &#38; Industrial Marketing</i>, vol. 17, no. 2/3, pp. 107–118, 2002. Eggert, Andreas, and Wolfgang Ulaga. “Customer Perceived Value: A Substitute for Satisfaction in Business Markets?” <i>Journal of Business &#38; Industrial Marketing</i>, vol. 17, no. 2/3, Emerald, 2002, pp. 107–18, doi:<a href="https://doi.org/10.1108/08858620210419754">10.1108/08858620210419754</a>. @article{Eggert_Ulaga_2002, title={Customer perceived value: a substitute for satisfaction in business markets?}, volume={17}, DOI={<a href="https://doi.org/10.1108/08858620210419754">10.1108/08858620210419754</a>}, number={2/3}, journal={Journal of Business &#38; Industrial Marketing}, publisher={Emerald}, author={Eggert, Andreas and Ulaga, Wolfgang}, year={2002}, pages={107–118} } A. Eggert, W. Ulaga, Journal of Business &#38; Industrial Marketing 17 (2002) 107–118. Eggert, A., &#38; Ulaga, W. (2002). Customer perceived value: a substitute for satisfaction in business markets? <i>Journal of Business &#38; Industrial Marketing</i>, <i>17</i>(2/3), 107–118. <a href="https://doi.org/10.1108/08858620210419754">https://doi.org/10.1108/08858620210419754</a> 49012018-10-26T08:19:01Z2022-01-06T07:01:29Z