@inproceedings{4955,
  author       = {{Wünderlich, Nancy and Paluch, Stefanie }},
  booktitle    = {{Proceedings of the 38th International Conference on Information Systems (ICIS 2017)}},
  location     = {{Seoul, Korea}},
  title        = {{{A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents}}},
  year         = {{2017}},
}