---
_id: '50979'
author:
- first_name: Edna
  full_name: Ozuna, Edna
  id: '103813'
  last_name: Ozuna
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
citation:
  ama: 'Ozuna E, Steinhoff L. Customer Misbehavior in the Peer-to-Peer Sharing Economy:
    The Mixed Role of Face-to-Face Interactions. In: Proceedings of the 52nd European
    Marketing Academy Conference (EMAC); 2023.'
  apa: 'Ozuna, E., &#38; Steinhoff, L. (2023). <i>Customer Misbehavior in the Peer-to-Peer
    Sharing Economy: The Mixed Role of Face-to-Face Interactions</i>.'
  bibtex: '@inproceedings{Ozuna_Steinhoff_2023, place={Odense}, title={Customer Misbehavior
    in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions},
    publisher={Proceedings of the 52nd European Marketing Academy Conference (EMAC)},
    author={Ozuna, Edna and Steinhoff, Lena}, year={2023} }'
  chicago: 'Ozuna, Edna, and Lena Steinhoff. “Customer Misbehavior in the Peer-to-Peer
    Sharing Economy: The Mixed Role of Face-to-Face Interactions.” Odense: Proceedings
    of the 52nd European Marketing Academy Conference (EMAC), 2023.'
  ieee: 'E. Ozuna and L. Steinhoff, “Customer Misbehavior in the Peer-to-Peer Sharing
    Economy: The Mixed Role of Face-to-Face Interactions,” 2023.'
  mla: 'Ozuna, Edna, and Lena Steinhoff. <i>Customer Misbehavior in the Peer-to-Peer
    Sharing Economy: The Mixed Role of Face-to-Face Interactions</i>. Proceedings
    of the 52nd European Marketing Academy Conference (EMAC), 2023.'
  short: 'E. Ozuna, L. Steinhoff, in: Proceedings of the 52nd European Marketing Academy
    Conference (EMAC), Odense, 2023.'
date_created: 2024-01-29T13:15:17Z
date_updated: 2026-01-13T09:41:36Z
department:
- _id: '733'
language:
- iso: eng
place: Odense
publisher: Proceedings of the 52nd European Marketing Academy Conference (EMAC)
status: public
title: 'Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of
  Face-to-Face Interactions'
type: conference
user_id: '102525'
year: '2023'
...