{"title":"The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior","_id":"53","department":[{"_id":"276"}],"file_date_updated":"2018-11-12T10:30:59Z","user_id":"16205","citation":{"bibtex":"@inproceedings{Neumann_Gutt_Kundisch_2017, title={The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS)}, author={Neumann, Jürgen and Gutt, Dominik and Kundisch, Dennis}, year={2017} }","short":"J. Neumann, D. Gutt, D. Kundisch, in: Proceedings of the 38th International Conference on Information Systems (ICIS), 2017.","chicago":"Neumann, Jürgen, Dominik Gutt, and Dennis Kundisch. “The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior.” In <i>Proceedings of the 38th International Conference on Information Systems (ICIS)</i>, 2017.","mla":"Neumann, Jürgen, et al. “The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior.” <i>Proceedings of the 38th International Conference on Information Systems (ICIS)</i>, 2017.","ama":"Neumann J, Gutt D, Kundisch D. The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior. In: <i>Proceedings of the 38th International Conference on Information Systems (ICIS)</i>. ; 2017.","ieee":"J. Neumann, D. Gutt, and D. Kundisch, “The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior,” in <i>Proceedings of the 38th International Conference on Information Systems (ICIS)</i>, Seoul, South Korea, 2017.","apa":"Neumann, J., Gutt, D., &#38; Kundisch, D. (2017). The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior. In <i>Proceedings of the 38th International Conference on Information Systems (ICIS)</i>. Seoul, South Korea."},"date_created":"2017-10-17T12:41:01Z","status":"public","project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Subprojekt A4","_id":"8"},{"_id":"2","name":"SFB 901 - Project Area A"}],"has_accepted_license":"1","year":"2017","abstract":[{"text":"Amongst the growing body of literature on the drivers of online ratings, the influence of\r\ncustomers’ local offline environment on their ratings has largely been neglected. This\r\nstudy examines the relationship between ratings made outside of a customer’s home area\r\nand the magnitude of online ratings. We employ a data-driven identification of a\r\ncustomer’s geographic home area and use variation in this variable to identify the\r\nconsequences for the magnitude of ratings. In line with our theory, we find that customers\r\nwho rate while traveling give, on average, higher ratings than locals. However, this\r\nrelationship is moderated by the posting time of a review relative to consumption, as\r\ntravelers post more negative ratings during or shortly after consumption. These\r\nrelationships are most pronounced for customers who travel and rate less frequently. Our\r\nresults come with substantial implications for a business’s average rating and for\r\ncustomer decision making. ","lang":"eng"}],"author":[{"first_name":"Jürgen","full_name":"Neumann, Jürgen","id":"32456","last_name":"Neumann"},{"id":"14368","last_name":"Gutt","full_name":"Gutt, Dominik","first_name":"Dominik"},{"full_name":"Kundisch, Dennis","id":"21117","last_name":"Kundisch","first_name":"Dennis"}],"file":[{"success":1,"file_id":"5486","file_name":"viewcontent.pdf","access_level":"closed","content_type":"application/pdf","relation":"main_file","date_updated":"2018-11-12T10:30:59Z","date_created":"2018-11-12T10:30:59Z","file_size":532659,"creator":"d0mi"}],"type":"conference","date_updated":"2022-01-06T07:01:49Z","publication":"Proceedings of the 38th International Conference on Information Systems (ICIS)","conference":{"end_date":"2017-12-13","start_date":"2017-12-10","location":"Seoul, South Korea","name":"38th International Conference on Information Systems (ICIS)"},"language":[{"iso":"eng"}],"ddc":["330"]}