{"conference":{"location":"Porto, Portugal","name":"QUIS 2017"},"publication":"Proceedings of QUIS 2017","date_updated":"2022-01-06T07:01:49Z","type":"conference","language":[{"iso":"eng"}],"publication_status":"published","department":[{"_id":"181"},{"_id":"178"}],"_id":"5328","title":"Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.","date_created":"2018-11-02T17:53:24Z","citation":{"ieee":"B. Larivière <i>et al.</i>, “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.,” in <i>Proceedings of QUIS 2017</i>, Porto, Portugal, 2017.","ama":"Larivière B, Bowen D, Andreassen TW, et al. Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers. In: <i>Proceedings of QUIS 2017</i>. ; 2017.","mla":"Larivière, Bart, et al. “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.” <i>Proceedings of QUIS 2017</i>, 2017.","apa":"Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers. In <i>Proceedings of QUIS 2017</i>. Porto, Portugal.","bibtex":"@inproceedings{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.}, booktitle={Proceedings of QUIS 2017}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017} }","short":"B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, in: Proceedings of QUIS 2017, 2017.","chicago":"Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.” In <i>Proceedings of QUIS 2017</i>, 2017."},"user_id":"37741","year":"2017","status":"public","author":[{"full_name":"Larivière, Bart","last_name":"Larivière","first_name":"Bart"},{"last_name":"Bowen","full_name":"Bowen, David","first_name":"David"},{"last_name":"Andreassen","full_name":"Andreassen, Tor W","first_name":"Tor W"},{"last_name":"Kunz","full_name":"Kunz, Werner","first_name":"Werner"},{"last_name":"Sirianni","full_name":"Sirianni, Nancy J","first_name":"Nancy J"},{"first_name":"Chris","last_name":"Voss","full_name":"Voss, Chris"},{"full_name":"Wünderlich, Nancy","id":"36392","last_name":"Wünderlich","first_name":"Nancy"},{"first_name":"Arne","full_name":"De Keyser, Arne","last_name":"De Keyser"}]}