{"author":[{"first_name":"C","full_name":"Cramer, C","last_name":"Cramer"},{"last_name":"Boehm","full_name":"Boehm, E","first_name":"E"},{"first_name":"A","full_name":"Eggert, A","last_name":"Eggert"}],"year":"2017","status":"public","date_created":"2018-11-12T10:24:01Z","citation":{"bibtex":"@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }","chicago":"Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","short":"C. Cramer, E. Boehm, A. Eggert, (2017).","ieee":"C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017.","ama":"Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.","mla":"Cramer, C., et al. <i>Service Awards: Do They Help or Harm in Case of a Service Failure?</i> 2017.","apa":"Cramer, C., Boehm, E., &#38; Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure?"},"user_id":"57352","department":[{"_id":"19"},{"_id":"180"}],"_id":"5483","title":"Service Awards: Do They Help or Harm in Case of a Service Failure?","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:01:56Z","type":"conference","series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings"}