@article{5849,
  author       = {{Kundisch, Dennis and Wolfersberger, P. and Klöpfer, E.}},
  journal      = {{The International Journal on Media Management}},
  number       = {{2}},
  pages        = {{91--104}},
  title        = {{{Enabling eCCRM: Multi-Channel Model and Management for Financial eServices}}},
  volume       = {{3}},
  year         = {{2001}},
}