[{"author":[{"last_name":"Kundisch","first_name":"Dennis","full_name":"Kundisch, Dennis","id":"21117"},{"full_name":"Wolfersberger, P.","first_name":"P.","last_name":"Wolfersberger"},{"first_name":"E.","last_name":"Klöpfer","full_name":"Klöpfer, E."}],"year":"2001","status":"public","title":"Enabling eCCRM: Multi-Channel Model and Management for Financial eServices","intvolume":"         3","publication_status":"published","date_updated":"2022-01-06T07:02:43Z","language":[{"iso":"eng"}],"_id":"5849","page":"91-104","volume":3,"user_id":"16205","citation":{"ieee":"D. Kundisch, P. Wolfersberger, and E. Klöpfer, “Enabling eCCRM: Multi-Channel Model and Management for Financial eServices,” <i>The International Journal on Media Management</i>, vol. 3, no. 2, pp. 91–104, 2001.","apa":"Kundisch, D., Wolfersberger, P., &#38; Klöpfer, E. (2001). Enabling eCCRM: Multi-Channel Model and Management for Financial eServices. <i>The International Journal on Media Management</i>, <i>3</i>(2), 91–104.","short":"D. Kundisch, P. Wolfersberger, E. Klöpfer, The International Journal on Media Management 3 (2001) 91–104.","chicago":"Kundisch, Dennis, P. Wolfersberger, and E. Klöpfer. “Enabling ECCRM: Multi-Channel Model and Management for Financial EServices.” <i>The International Journal on Media Management</i> 3, no. 2 (2001): 91–104.","mla":"Kundisch, Dennis, et al. “Enabling ECCRM: Multi-Channel Model and Management for Financial EServices.” <i>The International Journal on Media Management</i>, vol. 3, no. 2, 2001, pp. 91–104.","bibtex":"@article{Kundisch_Wolfersberger_Klöpfer_2001, title={Enabling eCCRM: Multi-Channel Model and Management for Financial eServices}, volume={3}, number={2}, journal={The International Journal on Media Management}, author={Kundisch, Dennis and Wolfersberger, P. and Klöpfer, E.}, year={2001}, pages={91–104} }","ama":"Kundisch D, Wolfersberger P, Klöpfer E. Enabling eCCRM: Multi-Channel Model and Management for Financial eServices. <i>The International Journal on Media Management</i>. 2001;3(2):91-104."},"issue":"2","publication":"The International Journal on Media Management","date_created":"2018-11-26T15:46:49Z","department":[{"_id":"276"}],"type":"journal_article"}]