---
_id: '5849'
author:
- first_name: Dennis
  full_name: Kundisch, Dennis
  id: '21117'
  last_name: Kundisch
- first_name: P.
  full_name: Wolfersberger, P.
  last_name: Wolfersberger
- first_name: E.
  full_name: Klöpfer, E.
  last_name: Klöpfer
citation:
  ama: 'Kundisch D, Wolfersberger P, Klöpfer E. Enabling eCCRM: Multi-Channel Model
    and Management for Financial eServices. <i>The International Journal on Media
    Management</i>. 2001;3(2):91-104.'
  apa: 'Kundisch, D., Wolfersberger, P., &#38; Klöpfer, E. (2001). Enabling eCCRM:
    Multi-Channel Model and Management for Financial eServices. <i>The International
    Journal on Media Management</i>, <i>3</i>(2), 91–104.'
  bibtex: '@article{Kundisch_Wolfersberger_Klöpfer_2001, title={Enabling eCCRM: Multi-Channel
    Model and Management for Financial eServices}, volume={3}, number={2}, journal={The
    International Journal on Media Management}, author={Kundisch, Dennis and Wolfersberger,
    P. and Klöpfer, E.}, year={2001}, pages={91–104} }'
  chicago: 'Kundisch, Dennis, P. Wolfersberger, and E. Klöpfer. “Enabling ECCRM: Multi-Channel
    Model and Management for Financial EServices.” <i>The International Journal on
    Media Management</i> 3, no. 2 (2001): 91–104.'
  ieee: 'D. Kundisch, P. Wolfersberger, and E. Klöpfer, “Enabling eCCRM: Multi-Channel
    Model and Management for Financial eServices,” <i>The International Journal on
    Media Management</i>, vol. 3, no. 2, pp. 91–104, 2001.'
  mla: 'Kundisch, Dennis, et al. “Enabling ECCRM: Multi-Channel Model and Management
    for Financial EServices.” <i>The International Journal on Media Management</i>,
    vol. 3, no. 2, 2001, pp. 91–104.'
  short: D. Kundisch, P. Wolfersberger, E. Klöpfer, The International Journal on Media
    Management 3 (2001) 91–104.
date_created: 2018-11-26T15:46:49Z
date_updated: 2022-01-06T07:02:43Z
department:
- _id: '276'
intvolume: '         3'
issue: '2'
language:
- iso: eng
page: 91-104
publication: The International Journal on Media Management
publication_status: published
status: public
title: 'Enabling eCCRM: Multi-Channel Model and Management for Financial eServices'
type: journal_article
user_id: '16205'
volume: 3
year: '2001'
...