---
res:
  bibo_abstract:
  - Technological advancements and evolving value orientations reshape future value
    creation and pose new requirements for service innovation. While a variety of
    disciplines are developing new approaches to drive service innovation, this is
    primarily done in isolation and generates only fragmented solutions. Sociological
    theory has proposed “boundary objects” as an effective umbrella for communication
    and cooperation among communities. Therefore, we introduce continuous value shaping
    (CVS) as a boundary object describing service innovation approaches along five
    principles. We reflect on this concept through the different disciplinary lenses
    of researchers in service marketing, information systems, service engineering,
    sociology of work, and innovation management. These perspectives highlight how
    the CVS principles already connect to discourses within the individual disciplines.
    However, the CVS concept will not only provide an umbrella to embrace existing
    activities in different academic disciplines. It also assists to identify research
    themes that will benefit from uniting the power of these disciplines, and it can
    serve as an integrating framework to conceptualize complex service innovation
    approaches. Thus, the CVS concept should guide both researchers and practitioners
    to develop and implement novel innovation and transformation efforts—in and across
    organizations.@eng
  bibo_authorlist:
  - foaf_Person:
      foaf_givenName: Tilo
      foaf_name: Böhmann, Tilo
      foaf_surname: Böhmann
  - foaf_Person:
      foaf_givenName: Angela
      foaf_name: Roth, Angela
      foaf_surname: Roth
  - foaf_Person:
      foaf_givenName: Gerhard
      foaf_name: Satzger, Gerhard
      foaf_surname: Satzger
  - foaf_Person:
      foaf_givenName: Carina
      foaf_name: Benz, Carina
      foaf_surname: Benz
  - foaf_Person:
      foaf_givenName: Daniel
      foaf_name: Beverungen, Daniel
      foaf_surname: Beverungen
  - foaf_Person:
      foaf_givenName: Andreas
      foaf_name: Boes, Andreas
      foaf_surname: Boes
  - foaf_Person:
      foaf_givenName: Christoph
      foaf_name: Breidbach, Christoph
      foaf_surname: Breidbach
  - foaf_Person:
      foaf_givenName: Martin
      foaf_name: Gersch, Martin
      foaf_surname: Gersch
  - foaf_Person:
      foaf_givenName: Gerhard
      foaf_name: Gudergan, Gerhard
      foaf_surname: Gudergan
  - foaf_Person:
      foaf_givenName: Jens
      foaf_name: Hogreve, Jens
      foaf_surname: Hogreve
  - foaf_Person:
      foaf_givenName: Christian
      foaf_name: Kurtz, Christian
      foaf_surname: Kurtz
  - foaf_Person:
      foaf_givenName: Barbara
      foaf_name: Langes, Barbara
      foaf_surname: Langes
  - foaf_Person:
      foaf_givenName: Jan Marco
      foaf_name: Leimeister, Jan Marco
      foaf_surname: Leimeister
  - foaf_Person:
      foaf_givenName: Tom
      foaf_name: Lewandowski, Tom
      foaf_surname: Lewandowski
  - foaf_Person:
      foaf_givenName: Thomas
      foaf_name: Meiren, Thomas
      foaf_surname: Meiren
  - foaf_Person:
      foaf_givenName: Rainer
      foaf_name: Nägele, Rainer
      foaf_surname: Nägele
  - foaf_Person:
      foaf_givenName: Stefanie
      foaf_name: Paluch, Stefanie
      foaf_surname: Paluch
  - foaf_Person:
      foaf_givenName: Christoph
      foaf_name: Peters, Christoph
      foaf_surname: Peters
  - foaf_Person:
      foaf_givenName: Jens
      foaf_name: Poeppelbuss, Jens
      foaf_surname: Poeppelbuss
  - foaf_Person:
      foaf_givenName: Susanne
      foaf_name: Robra-Bissantz, Susanne
      foaf_surname: Robra-Bissantz
  - foaf_Person:
      foaf_givenName: Carsten
      foaf_name: Schultz, Carsten
      foaf_surname: Schultz
  - foaf_Person:
      foaf_givenName: Jan H.
      foaf_name: Schumann, Jan H.
      foaf_surname: Schumann
  - foaf_Person:
      foaf_givenName: Jochen
      foaf_name: Wirtz, Jochen
      foaf_surname: Wirtz
  - foaf_Person:
      foaf_givenName: Nancy V.
      foaf_name: Wünderlich, Nancy V.
      foaf_surname: Wünderlich
  bibo_doi: 10.1007/s12525-025-00771-1
  bibo_issue: '1'
  bibo_volume: 35
  dct_date: 2025^xs_gYear
  dct_isPartOf:
  - http://id.crossref.org/issn/1019-6781
  - http://id.crossref.org/issn/1422-8890
  dct_language: eng
  dct_publisher: Springer Science and Business Media LLC@
  dct_subject:
  - Continuous value shaping (CVS)
  - Service research
  - Service innovation
  - Digitalization
  - Sustainability
  - Interdisciplinary research
  dct_title: 'Continuous value shaping: A boundary concept for innovating service
    innovation approaches@'
...