@inproceedings{6008,
  author       = {{Kundisch, Dennis and Steck, W.}},
  booktitle    = {{Recent Advances in Computers, Computing and Communications}},
  editor       = {{Mastoriakis, N. and Mladenov, V.}},
  location     = {{Rethymno, Kreta, Greece}},
  pages        = {{92--97}},
  title        = {{{Trust and Switching Costs in the Financial Services Industry}}},
  year         = {{2002}},
}