conference paper published yes Jannika Marie Schäfer author 74374 Polina Rajko author Daniela Angelova author Tilo Böhmann author 195 department 59th Hawaii International Conference on System Sciences (HICSS 2026) SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften mit Unternehmen project Service systems engineering relies on structured, top-down approaches to designing and innovating service systems. In today’s dynamic environments—shaped by digital transformation, evolving provider–user interactions, and shifting societal demands—these approaches face limitations in enabling continuous, context-sensitive innovation. Continuous Value Shaping emerges as a conceptual extension to service systems engineering, promoting more adaptive and co-evolutionary forms of service system development. This study examines how Continuous Value Shaping manifests through a multiple case study of three public sector projects. We identify distinct manifestations and constellations of the concept’s principles that complement classical SSE practices. As the first empirical exploration of Continuous Value Shaping, the study refines its conceptual foundation and enhances its accessibility for researchers and practitioners. We conclude with seven empirically derived propositions that inform future service systems engineering initiatives and demonstrate how Continuous Value Shaping supports the dynamic alignment of service systems with societal and systemic demands. Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa)2026Maui, Maui, Hawaii, USA eng Continuous Value ShapingService Systems EngineeringService SciencePublic SectorService Innovation J.M. Schäfer, P. Rajko, D. Angelova, T. Böhmann, in: Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026), Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), Maui, Hawaii, USA, 2026. Schäfer, Jannika Marie, Polina Rajko, Daniela Angelova, and Tilo Böhmann. “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping.” In <i>Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)</i>. Maui, Hawaii, USA: Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), 2026. J. M. Schäfer, P. Rajko, D. Angelova, and T. Böhmann, “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping,” presented at the 59th Hawaii International Conference on System Sciences (HICSS 2026), Maui, Maui, Hawaii, USA, 2026. Schäfer, J. M., Rajko, P., Angelova, D., &#38; Böhmann, T. (2026). From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping. <i>Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)</i>. 59th Hawaii International Conference on System Sciences (HICSS 2026), Maui, Maui, Hawaii, USA. @inproceedings{Schäfer_Rajko_Angelova_Böhmann_2026, place={Maui, Hawaii, USA}, title={From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping}, booktitle={Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)}, publisher={Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa)}, author={Schäfer, Jannika Marie and Rajko, Polina and Angelova, Daniela and Böhmann, Tilo}, year={2026} } Schäfer JM, Rajko P, Angelova D, Böhmann T. From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping. In: <i>Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)</i>. Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa); 2026. Schäfer, Jannika Marie, et al. “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping.” <i>Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)</i>, Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), 2026. 613102025-09-16T13:55:52Z2026-02-05T06:57:02Z