---
_id: '61813'
abstract:
- lang: eng
  text: The introduction of advanced algorithmic technologies to augment or automate
    employees’ work tasks increasingly transform employees’ social relationships.
    Through a qualitative, in-depth case study in the banking industry, we identify
    two different forms of algorithmic technologies that employees use. In doing so,
    we reveal how decision-taking technology negatively affects the quantity of social
    interactions with customers and colleagues, and consequently the quality of social
    relationships. However, we also uncover how a second set of algorithmic technologies,
    which is used for consultation, reduces the quantity of interactions, but enhances
    the quality of the social relationships with colleagues and customers. Based on
    six different aspects of social relations, we highlight commonalities and differences
    between algorithmic technologies with regard to their impact on employees' social
    relationships and derive relevant theoretical and practical implications.
author:
- first_name: Anne-Sophie
  full_name: Mayer, Anne-Sophie
  last_name: Mayer
- first_name: Franz
  full_name: Strich, Franz
  id: '122631'
  last_name: Strich
  orcid: 0000-0002-0170-9025
- first_name: Mary Beth
  full_name: Watson-Manheim, Mary Beth
  last_name: Watson-Manheim
- first_name: Marina
  full_name: Fiedler, Marina
  last_name: Fiedler
citation:
  ama: 'Mayer A-S, Strich F, Watson-Manheim MB, Fiedler M. How Algorithmic Technologies
    Affect Employees’ Social Relationships. In: <i>Academy of Management Proceedings</i>.
    Academy of Management; 2023. doi:<a href="https://doi.org/10.5465/amproc.2023.13924abstract">10.5465/amproc.2023.13924abstract</a>'
  apa: Mayer, A.-S., Strich, F., Watson-Manheim, M. B., &#38; Fiedler, M. (2023).
    How Algorithmic Technologies Affect Employees’ Social Relationships. <i>Academy
    of Management Proceedings</i>. Academy of Management. <a href="https://doi.org/10.5465/amproc.2023.13924abstract">https://doi.org/10.5465/amproc.2023.13924abstract</a>
  bibtex: '@inproceedings{Mayer_Strich_Watson-Manheim_Fiedler_2023, title={How Algorithmic
    Technologies Affect Employees’ Social Relationships}, DOI={<a href="https://doi.org/10.5465/amproc.2023.13924abstract">10.5465/amproc.2023.13924abstract</a>},
    booktitle={Academy of Management Proceedings}, publisher={Academy of Management},
    author={Mayer, Anne-Sophie and Strich, Franz and Watson-Manheim, Mary Beth and
    Fiedler, Marina}, year={2023} }'
  chicago: Mayer, Anne-Sophie, Franz Strich, Mary Beth Watson-Manheim, and Marina
    Fiedler. “How Algorithmic Technologies Affect Employees’ Social Relationships.”
    In <i>Academy of Management Proceedings</i>. Academy of Management, 2023. <a href="https://doi.org/10.5465/amproc.2023.13924abstract">https://doi.org/10.5465/amproc.2023.13924abstract</a>.
  ieee: 'A.-S. Mayer, F. Strich, M. B. Watson-Manheim, and M. Fiedler, “How Algorithmic
    Technologies Affect Employees’ Social Relationships,” presented at the Academy
    of Management, 2023, doi: <a href="https://doi.org/10.5465/amproc.2023.13924abstract">10.5465/amproc.2023.13924abstract</a>.'
  mla: Mayer, Anne-Sophie, et al. “How Algorithmic Technologies Affect Employees’
    Social Relationships.” <i>Academy of Management Proceedings</i>, Academy of Management,
    2023, doi:<a href="https://doi.org/10.5465/amproc.2023.13924abstract">10.5465/amproc.2023.13924abstract</a>.
  short: 'A.-S. Mayer, F. Strich, M.B. Watson-Manheim, M. Fiedler, in: Academy of
    Management Proceedings, Academy of Management, 2023.'
conference:
  name: Academy of Management
date_created: 2025-10-13T11:49:49Z
date_updated: 2025-10-15T10:38:42Z
doi: 10.5465/amproc.2023.13924abstract
extern: '1'
language:
- iso: eng
publication: Academy of Management Proceedings
publication_identifier:
  issn:
  - 0065-0668
  - 2151-6561
publication_status: published
publisher: Academy of Management
status: public
title: How Algorithmic Technologies Affect Employees’ Social Relationships
type: conference
user_id: '122631'
year: '2023'
...